Investigate complex issues such as pricing inconsistencies, risk and sensitivity gaps, trade enrichment failures, and upstream/downstream interface latency.
Incident Monitoring & Triage
Own incident triage, root cause analysis (RCA), and post incident follow ups
Actively monitor system health dashboards, logs, job schedulers, and RTS feeds
Proactively design, implement, and enhance monitoring for critical checks to ensure
early detection of issues and production stability.
Identify and classify incidents.
Capture evidence and perform initial troubleshooting.
Investigate pricing/risk gaps, trade enrichment issues, and interface delays.
Case & Vendor Management
Create, manage, and track Pega vendor cases, ensuring clear problem statements and technical context.
Provide detailed reproduction steps, configuration details, logs, and environmental information to accelerate vendor analysis.
Coordinate functional and technical reviews of vendor responses and fixes.
Validate vendor patches and solutions in lower environments
Environment & Change Coordination
Support controlled production changes, emergency fixes, and scheduled maintenance windows in line with change governance.
Execute pre‑ and post‑deployment technical validations, including functional checks on pricing, risk, and trade processing.
Coordinate closely with infrastructure, middleware, and release management teams to ensure smooth deployments and production stability.
Documentation & Knowledge Management
Maintain and enhance SOPs, runbooks, technical procedures, and incident knowledge bases.
Document recurring issues, known errors, and resolution patterns to support problem management.
Contribute to continuous improvement initiatives focused on system resilience, operational efficiency, and reduction of repeat incidents.
Murex Market data modules: MDCS, RTBS, MDRS, MDIT flow for (volatility, Repo, Dividends)
Pricing API exposure (Murex Indicative Pricing API preferred, REST APIs, GraphQL)
Murex Log analysis, performance debugging
Strong Unix/Linux log-based trouble shooting
Hands on experience in scripting (Unix shell, Python preferred)
Good understanding of Murex orchestration, services, and process flows
Strong experience in diagnosing and resolving user slowness and performance issues through analysis of Murex platform behavior and logs.
Good understanding of Murex EOD process families and experience troubleshooting EOD job‑related issues.
SQL Experience (Sybase, SQL server or Oracle)
Required Qualifications:
5+ years supporting experience in Front Office Trading Technology; 3+ years Murex MX.3 preferred.
Understanding of EQD products and Greeks.
Strong communication skills - Ability to communicate effectively both verbally and in writing to technical and non-technical audiences.
Strong analytical skills to understand a broad set of sophisticated cross-asset products and complex end-to-end workflows.
Automation skills using any tool/technology
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Nice to have Qualifications:
Any Enterprise observability or monitoring tools setup experience ( e,g Telemetry , ITRS, Splunk, Dynatrace, Datadog)
Any Enterprise Job Scheduler tool experience (e.g Tidal, Autosys, Ctrl M)
Incident, Problem & Change management experience (e.g Service Now)
Work Model:
NY trading‑hours coverage.
On‑call rota
Benefits
Health insuranceEquity / stock options
Additional Information
Join Mizuho as a Senior Murex Production Support Engineer - Equity Derivatives!
We are seeking a proactive and detail‑oriented Senior Murex Technical Production Support professional to support the Equity Derivatives trading desk.
In this role you will act as the first and second line of defense for production stability on the Murex MX.3 platform, providing oversight and hands‑on support across user queries, trade capture issues, pricing discrepancies, risk view gaps, workflow failures, and system incidents.
The role places strong emphasis on decisive triage, effective stakeholder engagement, proactive monitoring, technical diagnostics, incident and case ownership, and close coordination with L3 support teams and the Murex vendor to drive timely resolution and platform stability.
Mizuho · NY