At least 2-3 years customer service experience; experience in patient advocacy or social work preferred.
SKILLS/ABILITIES:
Requires well-developed interpersonal relationship and communications skills to instill confidence and to advocate for patients and their family. Patient-oriented demeanor that depicts concern and caring attitude towards all.
Requires basic knowledge of change theories and organizational development
Excellent English communication skills (oral and written). Bilingual skills appropriate to the patient population served, are required
Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions
Benefits
Medical, dental, and vision coverage.Life and disability insurance.401(k) retirement plan.Tuition reimbursement.Flexible spending and transportation accounts.Paid holidays, vacations, sick, and personal time.Generous staff development benefit.Excellent malpractice coverage.Pet insurance.And much more.PAY RANGEstarts at $21/hr up to $30/hr based on experienceEEO & Accommodation Statement:Federal Trade Commission Statement:E-VerifyHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedule
Additional Information
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page .
Time Type:
Full time
Department:
Patient Advocacy Office
All Locations:
10 Gove Street - Taylor Building
Position Summary:
Under the Office of Patient Advocate, the Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and assist patients helping them navigate through the site and promote commitment to excellence. They will consistently maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES
Patient experience. Provides warm welcoming to patients.
Provide exceptional customer service to all patients, visitors and callers.
Oversee the safe, efficient, and comfortable atmosphere of the reception area.
Greet patients and other visitors and assist them as appropriate.
Provides assistance to patients and visitors by obtaining wheelchairs, or other services as needed. Escorts or transports patients who need help to their destination within the health center.
Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary. Supports patient experience efforts at the health center. Interprets hospital policy, practices and procedures relating to patient care.
Works closely with the Office of Patient Advocate.
Supports patient experience efforts at the health center, including but not limited to shadowing a variety of positions in different departments, monitoring calls for quality assurance and supporting Patient Experience leadership in various projects.
Maintain excellent punctuality and attendance.
Adheres to all NeighborHealth and departmental policies and procedures.
EDUCATION:
high school diploma required
Ebnhc · East Boston