Act as the primary point of contact for employees and managers regarding administrative queries, providing support based on company policies and procedures while maintaining a professional attitude.
Manage all customer inquiries (Employee, People Leader, HR) across communication channels (email, phone, chat) and internal ticketing systems in a timely manner.
Deliver services meeting defined SLAs/KPIs, drive operational efficiency, and educate the business on navigating HR knowledge and content.
Collaborate with various HR teams to escalate and resolve issues, while proactively identifying opportunities to improve the overall employee experience.
Perform other duties or projects as requested, demonstrating sensitivity to diverse cultures and commitment to achieving results in a fast-paced environment.
What You Need to Succeed (minimum qualifications):
Bachelor's Degree (recommended) in HR, Finance, Administration, IT, or a related field.
Experience in HR or Shared Service Operations within an international environment.
Fluent in English (C1) and minimum B2 level in French and German with excellent customer service, communication, and problem-solving skills.
What will give you a competitive edge (preferred qualifications):
Familiarity with HR tools such as ticketing systems and internal HR Systems; knowledge of Workday and ServiceNow is an asset.
Proficiency in an additional language beyond English.
Advanced proficiency in Microsoft Office.
Experience working in a remotely managed team with the ability to handle the role independently.
Proven planning and organizational skills with a people-centric mindset.
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
Career at one of the leading global animal healthcare companies
Office located in the center of Warsaw (Rondo Daszynskiego)
Extra days off
Flexible working hours
Sports cards (Multisport), private medical care, life insurance
Employee Referral Program
Open and inclusive environment which is supportive and welcoming of all diversity strands
Animal-Friendly office
Theatre tickets discounts
Language learning platform.
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Benefits
Health insuranceVision insuranceRemote work optionsFlexible schedule
Additional Information
At Elanco (NYSE: ELAN) - it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better - join our team today!
Your Role: HR Service Center Associate
As an HR Service Center Associate, you will be part of the EMEA HR Service Center team to deliver day-to-day support and maintenance. In this role, you will be responsible for providing Tier 1 resolution of HR queries to managers, HR Partners, and employees, ensuring operational excellence and high-volume transaction management throughout the employee lifecycle.
Elanco · Poland