Vice President, Mortgage Collateral and Loan Servicing Support

About the role

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Vice President of Mortgage Collateral and Loan Servicing Support is responsible for the strategic and operational oversight of real estate collateral management, electronic document imaging, and loan servicing support initiatives. This role ensures that all credit accounts serviced by the Credit Union are supported by accurate collateral documentation and compliant imaging processes in accordance with federal and state laws, Board policies, and GSE guidelines. The Vice President leads a diverse team of managers and analysts to drive process automation, maintain data integrity, and ensure the highest level of member service through effective vendor management and internal controls. Additionally, the Vice President acts as a key driver for operational development relating to servicing of credit account, managing both scheduled and ad hoc projects aimed at process automation, risk mitigation, and systemic enhancements to support the Credit Union's strategic goals. Essential Responsibilities: (25%) Strategic Operational Leadership: Oversee the development of infrastructure, technology, and processes necessary to manage real estate collateral and imaging pipelines. Identify and implement new technologies to streamline resource use and increase automation across the imaging and collateral servicing departments. (20%) Ad Hoc & Product Enhancement Project Management: Direct the planning and execution of ad hoc projects and service enhancement initiatives. Drive loan servicing evolution for consumer and real estate credit products and services by implementing system controls and process efficiencies that ensure business continuity during organizational changes or unexpected volume surges. (20%) Compliance and Risk Management: Ensure all operations adhere to federal/state laws and regulatory standards. Conduct periodic reviews of internal controls and oversee audits for pledge pools, including FHLBA and FRB requirements. (15%) Departmental Collaboration and Support : Partner with leadership across Loan Administration to coordinate and support cross-functional projects. (10%) Talent and Performance Management: Mentor department managers to recruit and retain a highly trained staff. Oversee the development of department training tools and manuals to ensure a cohesive workforce capable of meeting member service standards. (10%) Vendor and Third-Party Oversight: Monitor third-party vendor performance and service level agreements (SLAs) to ensure performance aligns with the Credit Union's standards and philosophy. Required Education & Experience (Knowledge, Skills, & Abilities): Bachelor's degree in Business, Finance, Real Estate, Accounting or related field. 7 years of experience in Mortgage or Loan Servicing, Collateral Management, GSE guidelines, and Project Management. Black Knight/ICE experience is strongly preferred. Minimum 1-year previous leadership experience required. Must have expert knowledge of loan servicing procedures. Strong analytical skills with the ability to perform root-cause analysis and implement corrective action plans. Must have ability to lead change management, communication and training activities related to major organizational changes to ensure that impacted business units are prepared and can adopt the changes as they relate to new ways of working, technology adoptions, and process changes. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor's Degree 10 years Mortgage/Loan Servicing Experience Knowledge of GIS principles and concepts and the ability to read and interpret GIS model data and geospatial maps utilizing linear and/or coordinate referencing systems. Ability to analyze and assess the impact of easements, rights-of-way, and takings from project maps and infographics on Real Estate Collateral. Experience with, and knowledge of, lien recording requirements in states within the Credit Union's lending footprint. Knowledge of collateral documentation and storage requirements for all pledge pools including the Federal Home Loan Bank of Atlanta (FHLBA) and Federal Reserve Bank in Richmond (FRB). Job Environment & Physical Requirements: Office setting with hybrid possibility (based on performance) Must be able to comprehend and carry out verbal and written instructions. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.