Manage day-to-day client interactions, respond to inquiries, and resolve product or service issues to maintain client satisfaction.
Monitor and validate daily reconciliation and production outputs; investigate discrepancies and implement corrective actions.
Coordinate with internal production, technology, and development teams to escalate incidents, drive root-cause analysis, and deliver timely resolutions.
Produce and maintain periodic reports, activity logs, and status updates for clients and internal stakeholders.
Recommend process improvements to reduce error trends, streamline workflows, and improve service levels.
Provide cross-trained operational support across related functions to meet service-level targets and coverage needs.
Maintain current industry and product knowledge to propose creative, compliant solutions for clients.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
4+ years of experience in CRM and client support platforms (Salesforce Service Cloud, Zendesk, ServiceNow).
4+ years of experience in stakeholder management and cross-functional collaboration handling client escalations.
4+ years of experience in payments operations and reconciliation systems (ACH/NACHA processing, gateway integrations, SWIFT interfaces).
4+ years of experience in ticketing and workflow automation tools (Jira Service Desk, BMC Remedy).
4+ years of experience with reporting and BI tools (Power BI, Tableau) and Microsoft Office 365.
4+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
Experience in the medical billing services industry.
HDI Customer Service Representative, ITIL Foundation, or equivalent service-management certification.
Experience working with Fiserv products and services or similar payments/platform vendors.
Experience in SQL databases (Microsoft SQL Server, MySQL) for queries, reconciliation, and reporting.
Experience in Microsoft Excel, including advanced functions, pivot tables, and Power Query for reconciliation and analysis.
How you'll work:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.
This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
Travel: This role requires occasional travel (up to 10%).
Sponsorship:
Benefits at Fiserv:
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Wa
Benefits
Health insuranceDental insuranceVision insurance401(k)Equity / stock optionsParental leave
Additional Information
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Operations Support Professional
About your role:
As a Client Operations Support Professional at Fiserv, you will act as the primary operational contact for a defined client base, ensuring accurate daily reconciliation and validation of production work. You will collaborate closely with production, technology, and development teams to resolve issues, improve processes, and sustain high client satisfaction. The team focuses on reliable, timely operations that enable client success and preserve production integrity.
Fiserv · Omaha, NE