Supports & leads within a store culture aligned with Parachute Core Values. Keeps a pulse on engagement using one on ones and regular check-ins. Delivers feedback and coaching as needed, and as manager on duty
Ability to problem solve and resolve employee related concerns at the store level, including the Store Manager when appropriate, utilizing District Manager and available resources.
Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics.
Ability to influence and work through the store team by holding self and team members accountable to AOR's, manager on duty expectations and responsibilities as based on the role's job description.
Ensures the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives.
Partners with Store Manager to monitor payroll and schedule adjustments, maximizing productivity to achieve payroll and sales targets within compliance and in alignment to company expectations and legal requirements.
Sales + Service
Leads the store and sets the tone to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, coaches store teams using available resources and leadership knowledge to bring the brand experience to life.
Participates in planning, cultivating and creating community outreach and monthly and quarterly event planning and activations in local markets.
Utilizes sales floor leadership best practices and ensures in the moment feedback is given to each team member.
Understanding of basic store level reporting and ability to translate results into suggestions to drive positive outcomes and revenue.
Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager when needed.
Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
Utilizes trade and design service tools as an extension of our customer experience.
Operations
Benefits
Flexible schedule
Additional Information
Assistant Store Manager San Francisco
Parachute's mission is to help you feel at home. It's what inspires our retail store teams to come together every day to enhance the quality of our customers' lives at home. Because we believe that when we take care of our home, it takes care of us.
As a member of our retail team, you'll play an integral role in building a Parachute community within your local area. You'll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!
What this role entails:
The Assistant Store Manager is responsible for supporting all daily operations of the store to ensure achievement of business objectives, and partnering with the Store Manager to ensure that all team members are engaged and successful in their roles, while motivating and supporting the team to drive store sales. Assistant Store Managers are action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute's ethos, bringing the Parachute brand experience to customers at the highest standard.
Parachutehome · San Francisco, CA