Customer Design Technicians are responsible for preparing required orders, obtaining right of way, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc.
Essential Job Functions/Tasks:
Contacting the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed.
Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements.
Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within and outside of the State of Indiana.
Learning and understanding AEP Distribution Standards, NESC Codes, OSHA Rules, AEP Accounting Practices, CIAC Rules, AEP Tariffs and Safety Rules and Procedures.
Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications
Field collection of distribution poles based on scope of work utilizing GPS collection device.
Analysis of new design in DDS software (structural, clearance and electrical; each as needed).
Creation of construction prints and material lists, along with additional needed documentation such as permits, easements, forestry requests, etc.
Tracking of status and progress of projects in Smartsheet schedules.
Coordination with Project Managers and Construction Coordinators as needed.
Staking of new pole and guy locations as needed ahead of construction.
Requirements
Technical Proficiency:
Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic/ Civil/Mechanical Engineering Technology.
Gains knowledge of standards, codes, and regulations relevant to area of assignment.
Gains knowledge with pertinent equipment, material, systems, and business processes.
Assists employees in handling defined portions of routine problems when beneficial to AEP.
Possesses basic computer literacy, knowledge, and skills.
Leadership & Guidance:
Performs work activities as assigned and coached by higher level employees.
Demonstrates ability to work with others in supplying information and seeking assistance as necessary.
Planning & Organization Ability:
Plans work in accordance with AEP standard planning practices.
Prioritizes routine work to meet the demands of the company.
Maintains accurate records.
Problem Solving & Initiative:
Applies technical knowledge and experience in resolving problems encountered in assigned work.
Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills.
Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.
Communication & Interpersonal Skills:
Communicates effectively, both orally and in writing with internal and external customers.
Assists in the preparation of technical reports and papers.
Demonstrates the ability to be a team player.
Relates to people in an open, friendly, and sincere manner.
Decision Making & Business Awareness:
Develops decision-making skills based on sound judgment and job knowledge.
Develops an understanding of the roles and responsibilities of the local organizational unit.
Minimum Requirements for Technician Associate (SG 04):
High school diploma or equivalent plus 2 years or related utility industry work experience.
or an associate's degree in electrical/electronic/civil/ mechanical engineering technology or related fields.
Valid Driver's License
Minimum Requirements for Technician (SG 05):
High school diploma or equivalent plus 4 years or related utility industry work experience.
or an associate's degree in electrical/electronic/civil/ mechanical engineering technology or related fields with 2 years of related utility industry work experience.
Minimum Requirements for Technician Senior (SG 06):
High school diploma or equivalent plus 6 years or related utility industry work experience.
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Additional Information
Job Posting End Date
06-08-2026 Please note the job posting will close on the day before the posting end date
Job Summary
Responsible for performing entry level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.
Job Description
Aep · Muncie, IN