Service Delivery Manager
External
Mitel · Nottingham (remote)ContractRemoteToday
Data AnalysisDocumentationForecastingLeanNegotiationProcess Improvement
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About the role
The Service Delivery Manager is responsible for ensuring the effective delivery of contracted services to customers, owning the service and operational relationship. They manage service performance, lead regular service reviews, oversee incident and problem resolution, and drive continuous improvement. They also play a key role in contract retention and value realisation. The role ensures customer satisfaction, SLA adherence, and alignment between service operations and business needs.