Additional Information
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead teams. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.
Key job responsibilities
- Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices
- Own end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes
- Design and drive strategic initiatives including large-scale migrations, AI/ML adoption, and data modernization programs specific to Life Sciences workflows
- Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments
- Establish and mature operating models and governance structures to drive scale and long-term success
- Orchestrate cross-functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners
- Earn trust from technical practitioners to C-suite executives; serve as the customer's cloud journey coach and voice of the customer within AWS
- Lead executive briefings, roadmap reviews, and business outcome alignment sessions
- Apply deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain-specific use cases
- Help customers achieve organizational cloud readiness and AI fluency through skills development and experience-based accelerators
- Mentor and develop other CSMs; drive process improvements and mechanisms that scale impact across the portfolio
A day in the life
**A Day in the Life of a CSM**
No two days look alike. In any given week, you might lead an Executive Briefing Session with a pharma CTO, unblock a multi-petabyte migration alongside Solutions Architects, advocate for a customer feature request in an internal product review, build a GenAI prototype using Bedrock and Strands, prepare a business outcome report quantifying quarterly impact, or coach a customer team through organizational cloud readiness. The role blends strategic thinking with hands-on execution, technical depth with executive communication, and customer obsession with internal innovation.
Amazon Web · New York, NY