Deliver exceptional guest service by warmly welcoming guests, managing check-ins/check-outs, handling requests, and settling accounts accurately and professionally.
Provide personalized and attentive service, taking initiative to create memorable guest experiences at every interaction.
Resolve guest concerns and complaints promptly, diplomatically, and efficiently to ensure guest satisfaction.
Promote hotel facilities, services, and loyalty programs while identifying opportunities to upsell experiences and contribute to revenue growth.
Maintain strong knowledge of local attractions, events, dining, and transportation options to provide informed recommendations to guests.
Follow all hotel policies, procedures, safety protocols, emergency procedures, and data privacy standards to ensure compliance and operational excellence.
Support smooth hotel operations by collaborating across departments and assisting with additional duties as required.
Complete all onboarding and mandatory training programs within established timelines.
Maintain consistent attendance, punctuality, reliability, and flexibility to meet operational and scheduling needs.
Meet performance expectations related to efficiency, teamwork, professionalism, and service standards.
Requirements
Previous experience in a front desk role at a luxury hotel; experience with Opera PMS or a similar property management system is preferred.
Service-oriented, professional, and calm under pressure, with the ability to handle challenging guest situations gracefully.
Excellent verbal and written communication skills in English; additional languages are a strong asset.
Strong organizational skills with the ability to multitask, prioritize, and maintain attention to detail.
Accurate and efficient cash-handling and point-of-sale skills.
Ability to work independently while fostering a positive and collaborative team environment.
Professional appearance and brand-appropriate conduct at all times.
Flexibility to work rotating schedules, including early mornings, late nights, weekends, holidays, and peak seasons.
Familiarity with Microsoft Office or similar platforms for reporting and guest communication.
Understanding of data privacy regulations and proper handling of guest information.
Knowledge of hotel emergency procedures, safety protocols, and lost & found management.
Consistently achieve high guest satisfaction scores and positive feedback.
Meet upselling and revenue targets for hotel services and experiences.
Ensure accuracy and efficiency in billing, check-ins/check-outs, and record-keeping.
Physical Requirements of the Position
Ability to stand and walk for extended periods throughout the shift
Ability to frequently lift, carry, push, and pull items weighing up to 30 lbs
Ability to kneel, bend, squat, and navigate stairs or ramps as required during daily operations
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can
Benefits
Seasonal/Temporary full-time role from June 2026, to October 2026An inclusive, empowering, and positive company culture where people are at the heart of everything we doThe chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming placeCompetitive pay, starting at $26.99 per hour, with potential to increase to $33.74 after successful completion of the probationary periodComplimentary meals during your shift through our Colleague Dining ProgramExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerThe opportunity to work in a luxury hotel environment housed in a historic Vancouver landmark dating back to 1939Learning and development programs through our Academies designed to enhance your skillsOpportunities to make a difference through our Corporate Social Responsibility initiatives
Additional Information
Seasonal Front Desk / Guest Agent
First impressions are everything. As a Guest Agent, you shape the guest journey from the moment of arrival to their next booking, transforming every interaction into a memorable experience. Build your career at our iconic heritage property, the Castle in the City , and be part of a world-renowned hotel where excellence meets opportunity. Your future starts here.
Accorhotel · Vancouver, Canada