Patient Care Coordinator - Evernorth- Remote

Responsibilities

• Coordinate enteral nutrition services from referral through ongoing care and delivery.
• Ensure accurate patient updates, documentation, and refill processing.
• Support Registered Dietitians to improve patient adherence and outcomes.
• Partner with patients, caregivers, and care teams to ensure timely service and delivery.
• Monitor supply usage to meet payer guidelines and avoid delays in care.
• Respond to patient questions and resolve concerns with empathy and clarity.
• Track and manage orders using internal systems to support team coordination.
• Support onboarding of new patients, including education and first refill coordination.
• Identify and escalate clinical concerns to appropriate team members.
• Collaborate to resolve supply challenges and recommend alternatives when needed.
• Maintain quality, accuracy, and productivity standards.
• Support team success through collaboration and continuous improvement.

Requirements

• Required:
• High school diploma or GED
• At least 1 year of experience in a healthcare or pharmacy environment
• Strong communication skills across phone, email, or in person.
• Ability to manage multiple tasks and stay organized in a fast-paced setting.
• Basic Microsoft Office and computer skills.
• Commitment to high-quality, compassionate service.
• Preferred:
• Experience in homecare, infusion pharmacy, or enteral nutrition.
• Knowledge of patient intake or reimbursement processes.
• Experience with healthcare or dispensing systems.
• Experience working with clinical teams such as dietitians or nurses.
• About Evernorth & CarePathRx
• Evernorth Health Services, through CarePathRx, is redefining pharmacy and care delivery. We are ambitious, compassionate experts who partner with health systems to expand specialty pharmacy and infusion services. Our focus is simple: help patients achieve better outcomes.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
• About The Cigna Group
• If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

Benefits

Additional Information

Patient Care Coordinator (Customer Service Analyst) Evernorth Health Services - CarePathRx Job Summary Join a team where your work directly improves lives. As a Patient Care Coordinator, you will help patients receive the nutrition support they need to thrive. You will partner with clinical and operations teams to deliver a smooth, reliable patient experience. This role is great for someone who enjoys solving problems, building relationships, and making an impact every day. Hours: Monday-Friday, rotating shift, 8am-5:30pm EST (Some weekend/holiday rotation)

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