Practice Support Manager - Litigation and Healthcare

Responsibilities

• Practice Operations & Project Management
• In collaboration with the Department Chairs, oversee efficient administration of departmental matters, including resource allocation, project management, process improvement, succession planning, and the execution of operational improvements.
• Collaborate with business services departments to manage firm-wide initiatives and support practice group strategies, including collaborating with Department Chairs to develop business plans.
• Partner with department leadership and the appropriate business services teams to identify and pursue strategic opportunities, including lateral hiring and new client segments.
• Develop and monitor key performance indicators for the departments, providing regular reporting to leadership on operational and financial performance.
• Partner with the Senior Manager of Practice Support and Finance to implement best practices for matter management, billing, and client service tailored to matter workflow.
• Develop agendas, coordinate outreach and data collection, and drive follow-up for regular partner and practice group meetings to support accountability and strategic alignment.
• Identify and lead execution of operational and process improvements in collaboration with leadership.
• Evaluate and recommend new legal technology tools, process automation opportunities, and other innovative solutions to enhance practice efficiency and client service delivery.
• Manage departmental communications and engagement initiatives, including maintaining intranet pages, distribution lists, newsletters, and events that foster collaboration and connectivity.
• Revenue Growth
• In collaboration with Business Development and Finance, track and analyze practice-specific data to inform growth strategies, including reconciling coding and credit issues and capturing, tracking, and categorizing completed matters in Pitchly for business development efforts.
• Talent & Professional Development
• Help lawyers identify optimal assignments and development opportunities.
• Collaborate with leadership and Lateral Recruiting on recruiting, onboarding, and retention strategies, including ensuring laterals and first-year associates are added to relevant firm and departmental distribution lists and recurring meetings.
• Provide oversight of the individual business planning process and submission.
• Support offboarding of attorneys, including relevant data requests and analysis on the book of business and client history and oversight of their email post-departure.
• Work with Professional Development and practice group leadership to coordinate training, CLE programming, mentorship initiatives, and talent management efforts, including communication with HR regarding performance development plans and attorney review processes.

Requirements

• Minimum 5 years of experience in law firm business operations, consulting, or professional services, with expertise in practice management, business development, or legal operations.
• Familiarity with litigation practice operations and working knowledge of full litigation lifecycle.
• An understanding of interdependencies between individual stakeholder, departmental, and firmwide priorities.
• Demonstrated ability to exercise soun

Benefits

Additional Information

Foley Hoag seeks a Practice Support Manager ("PSM") for the Litigation and Healthcare Departments ("Departments"). Based in Boston, the PSM is responsible for advancing the operational, strategic, and market success of Foley Hoag's assigned legal departments. The PSM reports to the Senior Manager of Practice Support, collaborates with Department Chairs, and works closely with partners, other Practice Support Managers, and business services teams across the firm-including Business Development, Litigation Technology Services, Business Operations, Finance, Research Services, Professional Development, Knowledge Management & Innovation, Recruiting, Technology, and Human Resources-to align resources and advance shared priorities. Strong communication, leadership, and emotional intelligence are essential, along with a solid understanding of the assigned departments and practices. This hybrid role requires in-office presence in our Boston office at least three days per week to foster collaboration and connection. The onsite expectation is Tuesday, Wednesday, and Thursday of each week.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at foleyhoag? Share your experience