Technical Writer - Web3 Infrastructure Product

About the role

strong>About The Product - Instanodes br> br> /strong>Instanodes is a Web3 infrastructure platform designed to help enterprises, protocols, and node operators deploy, manage, and scale validator nodes and blockchain infrastructure in a secure, automated, and enterprise-grade environment. br> br>The platform focuses on simplifying complex blockchain operations such as validator participation, node monitoring, security, scaling, and infrastructure management while maintaining reliability and operational transparency required by institutional clients. br> br> strong>Role Summary br> br> /strong>We are hiring a strong>Product Technical Writer /strong> who will own, structure, and scale all technical documentation for the Instanodes platform. br> br>This is a strong>core product role /strong>, not a marketing or blog-writing position. The role requires hands-on involvement with engineers, DevOps teams, and product managers to produce clear, accurate, and developer-friendly documentation that enables customers and partners to independently understand, deploy, operate, and integrate the platform. br> br> ul> li>The documentation created in this role will directly support: /li> li>Customer onboarding /li> li>Validator operations /li> li>Enterprise sales and pre-sales conversations /li> li>Partner and protocol integrations /li> li>Support reduction and self-serve adoption /li> li>You will act as the documentation bridge between engineering teams and go-to-market teams. br> br> /li> /ul> strong>Key Responsibilities br> br> /strong> ul> li> Product & Platform Documentation /li> li> Own the end-to-end documentation lifecycle for the Instanodes platform. /li> li> Produce structured documentation including: /li> li>Product overviews /li> li>Architecture documentation /li> li>Feature and module documentation /li> li>Persona-based user journeys (enterprises, protocol teams, node operators) /li> li> Create and maintain: /li> li>User guides /li> li>Configuration guides /li> li>Operational workflows /li> li>Platform feature references /li> li> Ensure documentation remains current with product releases and roadmap updates. /li> li> Validator & Infrastructure Documentation /li> li> Document technical workflows related to: /li> li>Validator node setup and onboarding /li> li>Network participation workflows /li> li>Node monitoring and alerting /li> li>Backup, redundancy, and disaster recovery /li> li>Upgrades, patching, and maintenance /li> li>Key management and security practices /li> li> Translate blockchain and infrastructure concepts into: /li> li>Clear step-by-step procedures /li> li>Role-based operational documentation /li> li>Operational best practices /li> li> Developer & API Documentation /li> li> Create and maintain: /li> li>API documentation /li> li>Integration guides /li> li>Webhook and automation workflows /li> li> Collaborate closely with backend and platform engineers to ensure: /li> li>Accuracy /li> li>Version alignment /li> li>Release-based updates /li> li> Support developers integrating Instanodes into their applications and systems. /li> li> Onboarding & Self-Serve Enablement /li> li> Build documentation that enables customers to onboard independently. /li> li> Reduce dependency on solution engineers and support teams. /li> li> Develop: /li> li>Quick-start guides /li> li>Onboarding checklists /li> li>FAQs /li> li>Troubleshooting documentation /li> li> Improve time-to-first-success for new users. /li> li> Enterprise & Pre-Sales Enablement Content /li> li> Create technical product materials supporting: /li> li>Enterprise sales /li> li>Solution engineering /li> li>Demos and Proof-of-Concepts (PoCs) /li> li> Contribute to: /li> li>Architecture explainers /li> li>Platform capability documentation /li> li>Technical responses for RFPs and proposals /li> li> Release & Change Documentation /li> li> Work with product managers and engineering teams to publish: /li> li>Release notes /li> li>Feature documentation /li> li>Migration and upgrade guides /li> li>Backward compatibility notes /li> li> Ensure documentation updates are aligned with every product release. /li> li> Documentation System & Knowledge Base /li> li> Maintain documentation structure, navigation, and usability. /li> li> Manage: /li> li>Versioning /li> li>Content ownership /li> li>Taxonomy and hierarchy /li> li> Ensure documentation is usable by: /li> li>Customers /li> li>Internal teams /li> li>Partners and integrators /li> li> Cross-Functional Collaboration /li> li> You will work closely with: /li> li>Backend engineers /li> li>DevOps / SRE teams /li> li>Blockchain engineers /li> li>Product managers /li> li>Solution engineers and pre-sales teams br> br> /li> /ul>The role requires actively understanding features from engineers and translating them into clear documentation for users and customers. br> br> strong>Required Skills br> br> /strong> ul> li> Core Technical Writing Skills /li> li> Experience creating: /li> li>Technical and p