Staff Product Manager, Residential CRM

Responsibilities

• ServiceTitan's data, integrations, and customer relationships put it in the best position to power that motion end-to-end. This role is about making sure that position is earned.
• This is a general manager role as much as a product role. In other words, not just shipping a great product, but also being a leader on everything else it takes to make sure ServiceTitan delivers on this opportunity, from guiding pricing and packaging, marketing, sales, and post sales.
• Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI-powered GTM features
• Lead customer discovery with residential contractors, CSRs, and office managers - ServiceTitan PMs are in front of customers regularly, and this role is no different
• Guide pricing and packaging strategy in partnership with product marketing and finance, including how to monetize an AI-enabled product
• Partner with marketing on positioning, go-to-market, and launch strategy and be the subject matter expert they need to do it well
• Build the customer enablement and onboarding model, define what successful time-to-value looks like and work with CS to get there
• Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and what's getting in the way of conversion and retention

Requirements

• 7+ years in product management with a track record of shipping from zero to scale
• Deep experience with CRM, marketing automation, or customer lifecycle products - you understand how these systems need to work under the hood
• A genuine point of view on what AI-first product design means in practice, not just AI as a feature layer
• Background in vertical SaaS or serving mid-market/enterprise customers in high-volume transactional environments
• Comfort working close to customers and close to leadership - ServiceTitan has an active founder culture where product decisions get scrutiny and visibility
• Be Human With Us:
• Use of AI Technology:

Benefits

Additional Information

Ready to be a Titan? ServiceTitan is the leading platform for residential home service - scheduling, dispatch, job booking, quoting, marketing. For years, the sales motion was simple enough that a purpose-built CRM wasn't necessary: a homeowner calls in, books a job. The gap between "interested" and "booked" was small enough to keep lightweight. AI has changed this: voice agents, AI-powered SMS outreach, AI powered nurture sequences, and in-home opportunity capture are surfacing more leads, more follow-up opportunities, and more unconverted estimates than residential contractors have ever had to manage before. The motion is more complex now, and the tools to support it need to match. ServiceTitan needs a first class residential CRM layer. This role owns that problem. You'll build a residential CRM that sits natively inside ServiceTitan, integrated with scheduling, dispatch, pricebook, service agreements, and marketing and is designed from the ground up for an AI-first world. AI handles the follow-up motion, surfaces the right opportunities at the right time, and reduces the manual coordination that keeps CSRs and sales teams from focusing on revenue.

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