The duties and responsibilities of this position consists of, but are not limited to, the following:
Ensure Transportation arrangements are made for shipments by the following: Monitoring customer load board and information flow in the Transportation Management System
Maintaining any team mailboxes
Performing relationship and knowledge-based exception management to any pre-defined processes
Document and organize existing standard operating processes
Learn multiple job functions within assigned team
Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
Meet operational metrics
Conduct C.H.Robinson systems trainings to external C.H.Robinson customer representatives
Manage reconciliation of daily, weekly, monthly, and quarterly reports
Make fact-based suggestions on how customers can achieve their goals in utilizing C.H.Robinson by understanding C.H.Robinson's value proposition
Act as a resource and support for peers when needed
Understand and utilize C.H.Robinson's project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
Required Qualifications:
Required:
High School Diploma and/or GED
Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
Minimum 1 year of prior experience working with and troubleshooting information systems
Ability to work flexible schedule on occasion, including overtime hours when requested
Site Specific: Fluent in English and the primary language of the applicable region
Requirements
Preferred:
Bachelor's degree from accredited college or university
Excellent customer service skills
Proficient in Microsoft Office Suite of programs
Ability to present to a variety of audiences
Strong written and verbal communication skills
Ability to think critically, analyze data and solve problems quickly and accurately
Ability to work in a team oriented and fast-paced environment
Ability to prioritize and handle a variety of tasks
Continuous improvement mindset
Ability to adapt to an ambiguous and changing environment
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment
Equal Opportunity
Your Health, Wealth and Self
Benefits
Health insurancePaid time offFlexible schedule
Additional Information
C.H. Robinson is seeking a Logistics Representative to manage customer's supply chain information and data within C.H. Robinson's Transportation Management System. In this key position, you will act as an extension of the customer's staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Chrobinson · Shanghai, China