Troubleshoot customer system access issues promptly by utilizing internal platforms to oversee tracking and resolution
Perform user account setups and manage the processing of channel partner applications and systemic change requests
Assist in writing or updating knowledge base documentation to capture process improvements and support technical clarity
Operations & SLA Management
Manage daily case workflows to promote proper distribution, track backlog status, and meet service level agreements
Conduct operational quality checks and case audits to maintain high standard outcomes across the support ecosystem
Analyze incoming support trends to proactively recommend procedural workflows that optimize the customer experience
Internal Collaboration
Collaborate with cross-functional internal business partners to address and resolve complex customer concerns
Coordinate alignment between technical teams and external stakeholders to streamline system administration updates
Partner with Employee Experience teams to foster a welcoming, inclusive, and highly collaborative environment
Target Base Salary Range: $45,000- $50,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
High School Diploma or GED
2+ years of experience in customer service/support
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Benefits
Health insuranceDental insuranceVision insurance401(k)Equity / stock optionsPerformance bonusParental leave
Additional Information
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Our team is dedicated to supporting those who protect our communities and businesses. We operate with the firm belief that clarity is power and context is key, helping to provide seamless access to critical platforms. Everything starts with our people, and this team acts as the vital backbone that connects our partners and customers to the tools they need, directly aligning with our commitment to "Solving for safer".
Job Description
We are seeking an operational professional to serve as a key business-to-business (B2B) partner for government agencies, channel partners, and resellers. In this role, you will act as the primary point of contact for resolving user account issues and platform access challenges across various corporate portals. By combining a professional, empathetic mindset with a strong attention to detail, you will help to ensure that our customers encounter a seamless, supportive experience during critical moments.
Motorola · Schaumburg, IL