Claims Recovery Analyst, Asia

About the role

This role is responsible for end to end recovery claims management of claims. This includes making decisions on recovery claim outcome, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and recovery claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured and remain within the agreed performance targets. Your New Role: Manage recovery claims end to end within parameters of claims manual, recovery team operation, DTPs, policies and relevant legislation and regulations. Ensure compliance within delegated authority limits. Maintain effective and proactive communication with customers, claim handlers, brokers and underwritings. Ensure effective coordination with vendors. Set possible recovery cost of claim and updates on time as reports are sent through by assessors. Raises payment within delegations of authority. Providing feedback to claim handler on policy coverage. Promptly informing customer of acceptance/ decline of recovery claim and escalating issues or proper endorsement as needed. Decide on the best fulfillment method to settle recovery claim. Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team. Provide information and feedback on claims activity and developing trends to claim handlers/underwriters/risk assessors to enable appropriate actions to be carried out. Provide training/sharing to claim handlers & underwriting on recovery process About You : Preferred Claims Knowledge of Insurance ( Property, Engineering, Construction, Marine and/or Liability). Bachelor's Degree or equivalent combination of education and work experience. Customer service and analytical and negotiation skills. Excellent verbal and written communication skills (English). Preferably with Case Management Skills and Claims Experiences. About QBE What if you could have a positive impact - at work and in the world? At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.