Clinical Implementation Specialist - Midlands (Leicestershire/BSOL/ Derby and Derbyshire/Staffs and Stoke-on-trent)

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The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. ** You must have the Right to Work in the UK. Sponsorship is not available for this role ** Meet the team An exciting opportunity to be part of a dynamic, innovative, and progressive multinational organisation. You will be part of a high growth company with a true purpose and will have the ability to shape and influence, making a real difference to those living with Diabetes. The Clinical implementation team are a field-based team targeting a specific territory where a need for extra support and an education has been identified. Each Clinical Implementation Specialist must have a positive, patient-centric attitude, outgoing personality, and a passion for helping patients succeed on CGM therapy. They will be a relationship manager and "coach" for patients and healthcare professionals during the patient's tenure with Dexcom. They will partner with Territory Sales Managers, Patient Care and other internal resources to ensure that patients stay motivated and successful with their on-going use of Dexcom CGM. A strong predictor of success for the Clinical Implementation Specialist is the ability to inspire, listen and asses the needs of both patients and healthcare professionals. Communicate effectively in person, on the phone and through web-based communications (webinars, teams, emails etc.) and execute strategies that efficiently engage and educate our patients. Role Summary The Clinical Implementation Specialist is a registered nurse with diabetes knowledge. They will provide expert clinical support, education, and training on Dexcom Continuous Glucose Monitoring systems to healthcare professionals, patients and carers. Working with other teams within the business the Clinical Implementation Specialist is an integral part of our service value proposition. This role supports safe and effective CGM adoption, optimises clinical outcomes, and acts as a clinical resource enabling Healthcare teams to independently identify and manage their patients who are already using Dexcom CGM or who would benefit from it. The Clinical Implementation Specialist is a trusted clinical partner to both primary and secondary care diabetes teams and plays a key role in improving diabetes management through technology-enabled care Where you come in: Clinical Support You will provide hands-on clinical support for CGM initiation, sensor insertion, troubleshooting, and data interpretation to patients, whilst simultaneously training the healthcare professional to continue this education independently, ensuring a sustainable service You will support healthcare professionals during CGM starts, follow-up clinics, and virtual consultations. You will act as a subject matter expert on CGM technology, indications, contraindications, and clinical pathways. You will provide timely technical and clinical troubleshooting support for device-related issues. Working with technical support teams where necessary. Education & Training You will deliver structured education and training to healthcare professionals You will train patients and carers on CGM use, data interpretation, alerts, and lifestyle integration (where appropriate and compliant). You will develop and deliver educational resources, presentations, and workshops related to CGM use and diabetes technology. You will support onboarding and education for new clinical sites adopting CGM. Clinical Adoption & Relationship Management You will work closely with both internal and external teams as part of our service value proposition to ensure clinical adoption within a specified area leads to an improved and sustainable service delivery You will act as a trusted clinical resource to address questions on CGM

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