Additional Information
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world's largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Location: Bangalore, India
Work Model: 4 days per week in office, flexible when required
Office Address:
Reports to: Director of Service Delivery, APAC
About Aven
Aven is a global hospitality technology company powering the future of hotel commerce. As we enter a focused phase of transformation and modernization, we are building scalable AI-enabled platforms while elevating global service delivery standards.
India serves as a critical delivery hub within APAC and is expected to set the benchmark for scalable, disciplined, and modernized service delivery.
Role Overview
This is a player-coach leadership role.
The Service Delivery Manager will personally lead complex, high-impact programs while elevating the capability, confidence, and commercial maturity of the broader delivery team.
Approximately 50 percent of the role is dedicated to direct program leadership, with the remaining focus on team capability development and delivery modernization.
This structure is intentional. Standards are set through execution as well as leadership.
Primary Responsibilities
Team Capability Leadership
Lead and develop the India delivery and implementation team
Set clear performance standards and delivery expectations
Raise standards in communication, stakeholder influence, and consultative engagement
Coach team members to articulate product value and business outcomes
Embed accountability, resilience under pressure, and a prevention-over-firefighting culture
Build bench strength and succession readiness within the team
Establish repeatable governance frameworks and measurable performance standards
This role balances direct engagement in delivery with building systems and people capability that reduce dependency over time.
Direct Program Leadership
Personally lead complex, high-impact implementations and strategic initiatives, particularly for key customers
Act as senior delivery lead for priority or high-visibility accounts
Drive structured governance, executive-level reporting, and disciplined risk management
Anticipate and resolve systemic delivery risks before escalation
Ensure delivery outcomes align with commercial objectives and long-term account value
Model high standards of professionalism, preparation, and client engagement
Driving Delivery Excellence
These expectations apply across both capacity areas and define how delivery will evolve as Aven scales.
1. Delivery Modernization & AI Enablement
Identify opportunities to reduce manual overhead and standardize workflows
Introduce automation and AI-enabled tools into reporting, documentation, risk tracking, and planning
Drive adoption of dashboards and data-driven delivery management
Continuously improve delivery operating models and templates
Lead the team toward AI-enabled project workflows within 8-12 months
Demonstrate measurable productivity gains through process improvement and automation
2. Commercial & Product Advocacy
Act as a trusted advisor in client engagements
Confidently articulate Aven's product capabilities, differentiators and commercial value
Elevate delivery conversations from activity-based reporting to outcome-based value
Strengthen stakeholder confidence through credible executive engagement
3. Regional & Cross-Functional Leadership
Drive local delivery excellence initiatives in India
Contribute to APAC and global delivery transformation programs
Partner closely with Product, Commercial, Technology, and Support teams
Represent India delivery capability in regional leadership discussions
Align local execution with global best practices while tailoring to regional needs
What Success Looks Like (12-18 Months)
- Consistent governance applied across major programs
- Reduced reactive escalations through proactive risk management
- Clear KPI visibility and structured reporting cadence
- AI-enabled workflows embedded into core delivery processes
- Stronger executive stakeholder confidence
- Visible bench strength within the India team
Sabre · Bengaluru, India