Lead Therapist

About the role

Crown Spa is Sydney's finest and most exclusive luxury experience - offering a relaxing and tranquil oasis for those who seek elevated and indulgent facials, massages and world-class wellness treatments. With 11 treatment rooms, a vitality spa, a steam & sauna room, as well as outdoor terraces overlooking Sydney Harbour - Crown Spa is a truly unique sanctuary where moments of personalised self-care become an unforgettable reality. We're seeking an experienced Lead Therapist to support daily operations, develop team skills and capability, whilst leading by example to ensure 5-star service excellence for our guests. The successful candidate must have availability across a 7-day roster. You'll be: Setting the benchmark for service and presentation standards Ensuring service standards are consistently upheld and guests are satisfied Overseeing daily operations and ensuring room readiness for each shift Delivering training for staff in beauty & massage treatments Supporting therapist development from onboarding to ongoing coaching Contributing to retail sales and effectively promoting in-house products Managing spa inventory levels and stock control You'll bring: Experience as a Senior or Lead Therapist in a premium or luxury environment Strong product & technical skills across a range of beauty & massage treatments Demonstrated ability in training, coaching and leadership Strong organisational and business management skills Exceptional customer service and interpersonal skills Diploma in Beauty Therapy On offer: Opportunity to be a key leader in an iconic and luxurious 5-star spa facility Ongoing product training with industry partners La Prairie & Subtle Energies Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property Accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth Chance to be rewarded in Crown's group-wide recognition and awards program Access to discounts across health & wellbeing, novated leasing options & more On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.