Associate Director, AP Reading Operations & Exam Production

About the role

The AP Program Planning team is responsible for the successful execution of the annual AP Reading event where millions of student exam responses are scored. The team supports strategic planning, workforce coordination, logistics , vendor alignment, and data-driven decision making to ensure accurate and timely scoring across 40+ AP subjects. This work sits within the broader AP Delivery organization, which manages the AP annual cycle from course setup through exam administration, scoring, and score reporting. Each year, millions of students generate tens of millions of constructed responses that must be scored accurately, on time, and at scale by a distributed Reader workforce operating both onsite and remotely. This role sits at the center of AP Delivery operations, supporting both the annual AP Reading (January through June) and AP Exam Production (July through December). You will operate in a high-volume, fast-paced environment where accuracy, responsiveness, and strong judgment are essential to ensuring millions of student exams are processed and scored correctly and on time. During the AP Reading cycle, you will function as part of a live operational command center, supporting a large-scale, distributed scoring event involving tens of thousands of Readers across onsite and remote environments. You will act as a first responder to real-time issues such as staffing gaps, scoring imbalances, and system challenges, working closely with Session Leads to translate decisions into immediate and accurate action. Success requires the ability to prioritize quickly, manage multiple simultaneous issues, and maintain precision under time pressure. During AP Exam Production, you will support the technical build, validation, and delivery of exams by working across content and technical teams to ensure materials meet strict specifications. This includes managing large datasets, validating components, coordinating handoffs, and maintaining documentation that safeguards exam integrity. The role is dynamic and evolving, requiring adaptability, comfort with ambiguity, and a willingness to step in wherever needed while building broad operational expertise across the AP value chain over time. In this role, you will: Core Responsibilities - AP Reading (50%) Real-Time Operational Execution During AP Reading ( 1 5 %) Act as a first responder to operational issues, executing fixes or escalating as appropriate Embed with Chief Readers and subject leadership teams to support Reader selection , invitations, and event planning Execute approved real-time adjustments to support scoring operations, including moving Readers from one question or prompt to another in line with Session Lead direction and scoring priorities Respond quickly to live operational issues such as prompt imbalances, no-shows, access issues, staffing gaps, or session disruptions Support Session Leads in implementing changes with speed and accuracy so operational decisions turn into action without delay Handle high-volume, time-sensitive work during peak windows with strong attention to detail and reliable follow-through Reader Monitoring and Workforce Support ( 1 5 %) Track Reader participation across onsite and at-home environments, including documenting no-shows, late starts, reassignment needs, and other exceptions Contact Readers who do not appear as expected and maintain accurate records of outreach, disposition, and next steps Assist with onsite personnel issues and other Reader support tasks, escalating when judgment or authority beyond the role is needed Support attendance, scheduling validation, and subject-level workforce tracking so Session Leads have a current view of execution reality Scoring Performance Monitoring and Analytical Support ( 1 0 %) Monitor subject- and prompt-level scoring data, including throughput, coverage, pacing, and other indicators relevant to live decision making Build and maintain trackers, dashboards, logs, and reports that support Session Lead decision making and documentation Flag anomalies, trend changes, or execution gaps early, while recognizing that analysts support rather than independently decide scoring strategy Help connect operational observations with data patterns so the session has both visibility and practical context Session, Site, and Reader Experience Support ( 35 %) Provide hands-on suppo