The MSO Processing Associate plays a critical role in supporting the vehicle acquisition process by ensuring accurate and timely processing of Manufacturers Statements of Origin (MSO), vehicle pricing data, and related titling documentation. This role is responsible for maintaining data integrity, meeting service level agreements, and delivering a high level of internal customer support. Success in this position requires strong attention to detail, effective cross-functional communication, and the ability to manage high volumes of documentation while maintaining accuracy and compliance standards.
Responsibilities
Accurately process Manufacturers Statements of Origin (MSO) in alignment with established Service Level Agreements (SLAs).
Extract data from manufacturer portals.
Enter and verify vehicle pricing and asset information in internal systems.
Initiate titling documentation.
Ensure completion of all required follow-up actions.
Process, verify, and prepare documentation required for Title and Registration of new vehicles.
Package and distribute documentation accurately and timely to dealers, titling departments, or state motor vehicle agencies as required.
Respond to internal customer inquiries and Service Cloud cases, maintaining a minimum 90% on-time case closure rate while delivering professional and solution-oriented support.
Initiate and coordinate requests with internal departments to obtain necessary client or asset information and support continuous process improvement efforts.
Requirements
High School Diploma/GED required.
Strong problem solving skills/ability.
Strong PC skills with speed to effectively manage high volume of documents and information.
Experience in professional business setting.
Required to work in person at Owings Mills, MD office, Monday-Friday.
Maryland Notary or willingness to become a Maryland Notary.
Education: College/University degree preferred.
Client Focus: Dedicated to meet the expectations and requirements of customers; advocates for the customer as the top priority and is passionate about customer needs.
Collaboration and Partnering: Leads by example to create an environment of collaboration; encourages cooperation and teamwork and models professional behaviors.
Verbal Communication: Understands audience needs; reads reactions and adjusts appropriately.
Written Communication: Expresses ideas and opinions clearly in properly structured, well-organized, and grammatically correct documents.
Process Improvement focus: Proven ability to identify opportunities and recommend process improvements to increase efficiency, reduce costs, or improve satisfaction.
Location
Current Location: Owings Mills, MD.
Benefits
A culture of innovation, empowerment, decision-making, and accountabilityComprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellnessAdditional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.Health insurancePaid time offEquity / stock options
Additional Information
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
Elementfleet · Baltimore