Representative II, BPS Operations Processing

About the role

We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions. Our solutions include Loan Syndication, private debt, capital markets, and middle-market offerings. Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools. About 2500 FIS employees around the globe working with our solutions. Total $1.1 Billion Annual Revenue 68 of our clients are FIS Top 125 clients. What you will be doing (key responsibilities): Process and manage loan trades through the lifecycle (primary allocations, secondary trade settlement, trade capture validation, confirmations, and post-settlement updates) in line with deal timelines, market conventions, and SLAs. Perform daily reconciliations using agent bank statements and notices (cash: principal/interest/fees; positions/holdings), investigate exceptions/breaks, and coordinate resolution with Agent Banks and internal stakeholders. Validate key loan trade attributes (borrower/facility, lender/participant, amounts, dates, rates/spreads, fees) and ensure accurate booking and timely completion of assigned tasks with adherence to control checks. Partner with onshore and internal support teams to clear exceptions within SLA and meet daily cut-offs. Handle ad-hoc queries from clients/onshore teams (allocation status, secondary settlement status, cash postings, fails) and maintain clear documentation of actions taken. Follow documented procedures and controls, including maker-checker reviews, evidence retention, and audit/compliance requirements. Communicate clearly with internal stakeholders and external parties (Agent Banks, counterparties for secondary trades) and escalate aged breaks, fails, and high-risk issues appropriately. Provide timely status updates, daily metrics/MI inputs, and clear handoffs across shifts where applicable. Identify recurring loan settlement issues (documentation gaps, allocation mismatches, cash breaks), perform basic root-cause analysis, and suggest process improvements/automation opportunities to improve STP and reduce fails. Ensure SOPs/job aids are up to date; participate in regular reviews and knowledge transfer within the team. Maintain operational trackers and documents (error log, query log, process maps, SIPOC, FMEA, dashboards) and ensure timely updates for governance and reporting. Loan Settlement Closure (scope & responsibilities): Loan settlement closure refers to completing all required operational steps to confirm the loan trade/allocation is fully settled and accurately reflected across systems, cash, and positions, with all breaks resolved (or formally aged/escalated) and control evidence retained. Confirm settlement completion against Agent Bank notices/statements and internal booking records; ensure all key economics and dates match (amounts, effective/settlement dates, rates/spreads, fees where applicable). Verify cash movements are posted correctly (principal, fees, interest as applicable) and perform final cash true-up; resolve missing/duplicate postings and investigate unapplied cash. Complete position/holding updates and validate lender/participant allocations; reconcile holdings to expected final positions and clear residual breaks. Ensure documentation/workflow is complete (confirmations, allocation details, approvals, exception notes) and that required control checks are evidenced (maker-checker, approvals, and audit trail). Update operational trackers and closure status (settled/failed/aged), provide MI inputs, and communicate closure sign-off or outstanding risks to onshore stakeholders. For unresolved items, record root cause, agree next actions/owners, a