Senior Product Consultant

About the role

In the role of Senior Product Consultant, you will: Pilot Conversion: Lead and coordinate the technical aspects of converting pilot customers into fully onboarded clients, ensuring smooth transitions and successful outcomes. Early-Stage Product Onboarding: Guide customers through the onboarding process, particularly during Beta stage releases, and facilitate their progression to General Availability (GA). Technical Restructuring: Perform minor restructuring of technical setups to optimize performance, integration, and scalability for customers. Post-Sales Team Support: Act as a technical advisor and problem solver for post-sales teams, addressing issues that fall outside the typical remit of Product Support and Professional Services. Act as a Subject Matter Expert that spearheads internal training and design educational content to elevate the Customer Success Team's product expertise , focusing on effective positioning, objection handling, and articulating the unique value proposition of the products. Build customer trust by being responsive, thoughtful, and solution-oriented . Contribute to product improvement by surfacing customer feedback, participating in feature testing, and identifying usability gaps and enhancement opportunities . Other duties assigned by leadership. About You You are a fit for the role of Senior Product Consultant if you have: 5-8 years of experience, blending public accounting expertise with SaaS implementation or customer success roles. Strong technical acumen, with the ability to troubleshoot complex issues and restructure technical setups as needed. Proven track record in delivering hands-on implementation and training to customers. Excellent communication skills, capable of translating technical concepts into actionable guidance for customers and internal teams. Customer-focused mindset, dedicated to ensuring successful product adoption and ongoing satisfaction. BA/ BS degree in Business Administration, Accounting, Finance or relevant fields.