Additional Information
Founded in 1988, and headquartered in Toronto, Tricon is one of North America's preeminent rental housing providers.
Tricon was one of the first movers to enter Toronto's purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America's fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living - Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto .
Job Description
The Concierge is the face of the community and the primary point of contact for residents and guests. This role is responsible for delivering professional, responsive, and hospitality-driven experience while supporting the day-to-day operations of the property.
The Concierge builds strong resident relationships, anticipates needs where possible, and ensures service is delivered with consistency, discretion, and care. While the role incorporates elevated service standards, it operates within a structured residential model and collaborates closely with property management and service teams to ensure seamless execution.
We are hiring for four Concierge openings through this posting.
Our ROQ City community is located in downtown Toronto, within the Garden District and Corktown area.
Essential Duties and Responsibilities:
Resident Experience & Service Delivery
Act as the first point of contact for residents and guests, providing a warm, professional, and welcoming presence at all times.
Respond promptly and effectively to resident inquiries, requests, concerns, and complaints across all channels (in-person, phone, email, resident apps).
Deliver service in alignment with company standards, demonstrating professionalism, discretion, and attention to detail.
Maintain awareness of resident preferences where appropriate to support a more personalized experience.
Support resident communications by directing requests to appropriate teams and ensuring follow-up and resolution.
Concierge Services & Resident Support
Coordinate and support resident service requests related to daily living (e.g., reservations, local information, service referrals) on a request basis.
Maintain strong knowledge of the local neighborhood, amenities, and services to assist residents effectively.
Assist with coordinating community initiatives and resident engagement activities in collaboration with site teams.
Support parcel management, delivery handling, and resident notifications in accordance with established procedures.
Building Operations & Coordination
Coordinate and support resident move-ins and move-outs, including communication, elevator bookings, and access coordination.
Liaise with maintenance, property management, and service teams to ensure timely resolution of operational issues.
Maintain accurate logs for resident interactions, deliveries, access control, and service requests.
Support the use and accuracy of property management systems and resident communication platforms.
Security, Access & Safety
Serve as a secure and controlled point of access to the building, ensuring all visitors and vendors are properly logged and authorized.
Monitor building systems, including CCTV and access control, and report any irregularities.
Support key and fob management processes in accordance with established controls and auditing procedures.
Maintain vigilance of the property and escalate safety, security, or operational concerns promptly.
Ensure compliance with Health & Safety procedures and reporting requirements.
Professional Conduct & Brand Standards
Present a polished, professional appearance in accordance with company standards and uniform guidelines.
Maintain a calm, composed, and service-oriented demeanor in all situations, including high-volume or high-pressure environments.
Uphold the organization's values, service standards, and commitment to resident experience.
Protect resident privacy and confidentiality at all times.
Tricon · Toronto, On, Canada