Customer Program Manager

About the role

Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives. Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies and procedures. Coordinate and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently. Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies and opportunities for enhancements Respond, investigate and immediately resolve communication failures or process deficiency claims against the FSL and re-train or take actions necessary to ensure the occurrence is not repeated. Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Incora recordkeeping policies, including, but not limited to training records, transaction reports and customer communications Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Incora policies and procedure Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify relevant coaching needs; approves all employee wage changes and promotions, in accordance with budgetary restrictions and compensation policies Create, compile and analyze workflow, time and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments Manage, coordinate or designate onsite FSL facilities, equipment and real estate maintenance, as applicable, maintaining cleanliness, personnel and/or product security, and organization throughout the facility Engage directly with customers' auditors, as needed, to ensure accurate compliance and execution of the customers' specifications and requirements Attend all company-sponsored meetings About You: Bachelor's or management training, as required degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution and inventory management Demonstrated ability to provide excellent customer service/and real-time problem-solving strategies Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives Strong process management and process improvement skills and/or experience with JIT Contract programs- Aerospace industry product knowledge is required In-depth knowledge and experience in the use of integrated database systems and computer software,