Defined Contribution Client Manager - Virtual

About the role

This role oversees daily operational performance for assigned clients and operations teams. They collaborate with support areas like customer care and technology, serving as the main client contact. Additionally, this role supports the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills.

Responsibilities

• Utilizing knowledge of Defined Contribution to interpret complex client requirements.
• Addressing questions related to unique situations, participant inquires, client escalations and requirements.
• Manages the operations of a client team through developing talent and delegating work.
• Communicate regularly with clients on all aspects of daily operations
• Driving stable and consistent delivery from internal and external partners.
• Using data to influence standardization and process innovation.
• Communicating, validating and managing eCAT with client.
• Managing defined contribution plans and understanding their effect on clients and participants.
• Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency. Also, focus on improving delivery quality.

Requirements

• 3+ years in Defined Contribution.
• Be knowledgeable of Defined Contribution recordkeeping systems.
• Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors.
• Have proven analytical abilities and attention to detail when working with complex data.
• Be solutions oriented and have ability to report data to stakeholders.
• Have management and organizational skills with ability to adapt to change.
• Experience coaching and leveraging work through others.
• Application and Interview
• Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
• Our commitment to Inclusion
• We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
• At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
• As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
• Equal Opportunity Policy Statement
• Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or ment

Benefits

Additional Information

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

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