Deposit Operation Analyst I

Benefits

Additional Information

Deposit Operations Analyst I is part of WSECU's Deposit Operations team, focused on ensuring the accurate and timely execution of critical back-office functions that support consumer and business deposit services for our members. In this role, you will process a variety of operational tasks while supporting members and internal teams through phone, chat, and email. You'll respond to operational and technical inquiries, resolve account-related issues, and take swift, decisive action during complex or sensitive situations to restore services and deliver a positive member experience. Our Deposit Operations Analysts perform key functions including Courtesy Pay and Negative Shares handling, mail processing, legal and research requests, records retention, and support of our core processing system, Symitar. You'll collaborate across teams, strengthen your problem-solving skills, and contribute to continuous improvement efforts that enhance operational efficiency. In this role, you will support the WSECU Brand Promise while upholding Operating Standards and Code of Conduct, ensuring compliance with regulatory requirements including the Bank Secrecy Act, and fostering a culture of integrity, accountability, and service excellence. Your day might include: Delivers service and support to co-workers, members, vendors, and external parties through phone, email, chat, and SharePoint, using effective communication and active listening to resolve issues Provides guidance and support to leaders, staff, and business lines by resolving complex account issues and serving as a resource for deposit operations functions, including cross-trained department support Ensures accuracy, compliance, and sound judgment in all work by meeting timelines, adhering to regulations, and maintaining record retention requirements Performs and supports department operations by completing assigned functions and maintenance tasks, including Courtesy Pay and Negative Shares, GL reconciling, incoming and returned mail, legal requests, garnishments and levies, research requests, and operational support Manages high call volume while assisting members and internal teams and maintaining consistent availability Builds and maintains working relationships with co-workers while supporting departmental and organizational changes Maintains confidentiality of sensitive information Participates in team meetings and business line groups Provides technical support for platforms including Application Extender, Ascensus, Department of Revenue systems, FIS, PASS, Remit, and Symitar Serves as backup to Analyst II What you bring to the team: One (1) year experience in a financial institution One (1) year experience in customer service, data and/or transaction analysis Computer experience including proficiency in Microsoft Outlook, Excel and Word Effective oral and written communication skills Ability to analyze information and form recommendations Bonus Points if you have: Obtained AAP Certification Proficient use of Symitar, Application Extender and Federal Reserve Experience with processing ACH Experience working with legal requests Communication and Customer Service training Competitive pay: $21.50 - $32.25 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package The target starting pay for this position is $21.50 - $26.87 per hour, typically within the first half of the range . Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account. The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position. Where we're located: 330 Union Ave, Olympia WA. Employee must reside and perform all work in the state of Washington. This is a hybrid position that blends working in-office and from home. Works onsite three (3) occasions per week. When you'd work: Monday - Friday, between the hours of 7:00 am - 6:00. Full Time minimum 40 Hours per week with scheduling flexibility to meet service needs for this non-exempt position Working from home/hybrid requirements: Reliable, high-speed home internet connection Private, confidential workspace, away from distractions and other people Suitable desk/surface and desk chair Perks: Here are a few benefits and perks we offer: Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU Full-Time Regular employees accrue general leave and sick leave, on a monthly basis Part-Time employees accrue general leave, on a monthly basis 11 Paid Holidays Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees Employer paid Long Term Care plan for Part-Time employees 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service Paid Volunteer Leave Tuition Assistance Employee Assistance Program & Employee Discounts And, you get to work with some awesome people! WSECU was named to the