Gas Distribution Dispatcher I

Responsibilities

• Respond to and process emergency calls from 911 and Enbridge customers, creating and dispatching priority work orders to field personnel.
• Coordinate communication between customers, field teams, and internal departments.
• Prepare and manage daily workload distribution, ensuring timely assignment of service orders by priority and scheduling needs.
• Maintain accurate reports, logs, and on-call personnel records.
• Monitor ongoing work with field supervisors, adjusting assignments, scheduling overtime, and balancing workloads as needed.
• Manage escalation notifications and communicate critical incidents to management and operations teams.
• Perform additional duties as assigned to support operational efficiency.

Requirements

• Completed high school or equivalent (i.e. GED).
• 1-2 years' directly-related experience (Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience).
• Familiarity of common office software and equipment.
• Bachelor's or Associate's Degree
• 2+ years experience
• Dispatch/Call Center experience
• Two-way radio and dispatching equipment/code experience
• Typing experience (25 wpm)
• Certified Emergency Number Professional (ENP)
• Certified Emergency Medical Dispatcher (EMD)
• Working knowledge of typical systems and applications in a dispatch environment
• Working Conditions:
• Dispatch is 24/7 with 3 shifts. Shift bids typically occur on a yearly basis, and the results of these shift bids may change an individual's schedule for the following year.
• Requires long periods of sitting.
• Physical Requirements include but are not limited to:
• Mental Requirements (Both field & office) include but are not limited to:
• Information For Applicants:
• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.
• To learn more about us, visit www.enbridge.com

Additional Information

Posting End Date: June 27, 2026 Employee Type: Regular-Full time Union/Non: This is a non-union position The Dispatcher I plays a critical role in ensuring the safe and efficient coordination of field operations by managing the assignment and distribution of work orders. This role is responsible for dispatching both company-initiated and customer-generated requests, including high-priority emergency situations such as gas leaks, gas odors, damaged lines, fires, and explosions. By accurately prioritizing and assigning tasks to appropriate field personnel, the Dispatcher I ensures timely response and adherence to company standards, as well as compliance with state utility commission and federal regulatory requirements. This position requires employees to work nights, weekends, holidays, overtime, and assigned shifts at the Gastonia, NC office location.

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