Client Services Associate

About the role

The Account Coordinator is a junior client services role for individuals with an interest in learning about client services and developing skills in the Localization Industry. The Account Coordinator is a localization generalist providing account management support to senior team members. We are looking for a goal-oriented and energetic individual who has a passion for problem-solving and has a talent for client services. JOB DESCRIPTION: Learn about the various aspects of the Localization Industry and develop skills to provide clients with excellent service Focus on small-size and/or single-channel accounts or support larger/multi-channel accounts Develop project quote proposals and project schedules for new and existing clients Manage translation projects ensuring quality and on-time delivery and maximizing profitability Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies Develop and maintain data and information including internal reports, client reports and account documentation Give departmental and team support by providing out-of-office coverage, process improvement suggestions and organizing team-building events and activities Support senior team members in the development of meetings presentations both for internal teams and for external clients Provide feedback to our Technology teams with regard to suggestions for improvement or user challenges Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor REQUIRED SKILLS Superior written and spoken communication skills in English Independent, self-motivated, results-oriented and dynamic with careful attention to detail Exceptional problem solving and critical thinking skills Ability to work effectively under pressure to meet tight deadlines and challenging goals Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Demonstrated ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service Willingness to travel to offsite client or sales meetings