Coordinate, support and operationalize data collection to enhance AI performance
Build and maintain dashboards (e.g., Pendo, Qualtrics) to track user behavior, experience metrics, and KPIs
Aggregate and synthesize quantitative and qualitative data into clear, actionable insights
Analyze user behavior and feedback to identify trends, issues, and opportunities for experience improvement
Support VOC initiatives by organizing, maintaining, and evolving insights repositories
Leverage analytics to inform product decisions and optimize user experience
Assist with survey design, data preparation, and analysis for research initiatives
Support in communicating insights and recommendations to stakeholders, including product, design, and business leaders
Recommend and implement best practices for data instrumentation and tool usage
Document insights, dashboards, and methodologies for ongoing team use
Manage and prioritize multiple requests and projects
Explore and evolve advanced analytics capabilities (ex:, AI-driven insights, cross-platform data integration, API connections) to continuously enhance experience intelligence.
Travel approximately 3-4 times per year for key meetings
What You'll Bring to Zelis:
Experience in product analytics, UX research, data analysis, or a related field
Proficiency with analytics and dashboarding tools (e.g., Pendo, Google Analytics, Amplitude, or similar), including use of AI-enabled features to accelerate insight generation and experimentation
Strong ability to analyze data and translate findings into actionable insights
Experience working with large datasets, including data cleaning and manipulation
Familiarity with UX research methods and experience metrics (e.g., usability, engagement, KPIs)
Analytical mindset with strong problem-solving skills and business acumen
Excellent communication skills, with the ability to present insights to both technical and non-technical audiences
Experience collaborating cross-functionally with design, product, and data teams
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
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Benefits
Health insuranceFlexible schedule
Additional Information
At Zelis, we Get Stuff Done. So, let's get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
We are looking for a Data Analyst to enable data-driven decision-making related to voice of the customer and experience design, focused on improving experiences for healthcare providers, payers, and emerging user groups. You will embrace AI-forward techniques and leverage applications like Pendo, Qualtrics, and other data sources to uncover patterns, validate hypotheses, and connect quantitative and qualitative insights. Your work will help teams better understand user behavior and measure experience success. Candidates must be collaborative, self-starters, and strong communicators, with the ability to design VOC data constructs and translate data into clear, impactful insights.
Zelis · St. Petersburg, FL