Engineer II - Application Support

Benefits

Additional Information

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Position Description: Provide second-level support for a variety of enterprise applications, responding to incidents, resolving issues, and ensuring optimal performance and availability. Deploy new application software and perform application upgrades following established procedures and change management processes. Investigate and diagnose technical problems related to applications, collaborating with cross-functional teams to identify root causes and implement effective solutions. Interface with vendors, developers, and infrastructure teams to ensure timely problem resolution and escalate issues as necessary. Maintain accurate system documentation, including application configurations, troubleshooting steps, and support procedures, to facilitate knowledge sharing and compliance. Monitor and manage application availability, capacity, and performance metrics, proactively identifying areas for improvement and implementing enhancements. Manage and prioritize incident tickets according to SLAs (Service Level Agreements), ensuring timely resolution and minimal disruption to business operations. Ensure applications comply with security policies, standards, and regulatory requirements, implementing necessary controls and participating in audits as needed. Assist end-users with application usage, provide training and guidance on features and functionalities, and contribute to user documentation and training materials. Perform all other duties and special projects as assigned Education and/or Training: Bachelor's degree in a related field or equivalent work experience Additional education, certifications, or other distinctions are a plus Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) Relevant Work Experience: 5+ years' experience Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information. Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security #LI-BS1 At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement

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