Program Clerical Support is a member of the team who works with the support of, and in collaboration with, all health care providers within the Department. The Program Clerical Support is responsible for reception, patient scheduling, word processing, and clerical functions, reporting to the Department Manager. Works under the direction of nursing staff and physicians to coordinate patient appointments and perform clerical duties.
Responsibilities
Receive and greet patients, family members, visitors, and direct them to the appropriate personnel or waiting room for service
Respond to phone calls for patients regarding changes to scheduled appointments
Prioritize acuity of patient/family requests to appropriate team members
Answer incoming calls and respond to inquiries, or redirect calls and relay messages as appropriate to team members
Responsible for retrieving all relevant patient information from other hospitals or health care facilities, including, but not limited to, previous treatment records, DI, Lab, and pathology tests
Completes all referral out forms to external facilities, using up-to-date knowledge of facility-specific forms, policies, and protocols, from physician requests from both ambulatory and inpatient units
Maintain currency of patient electronic record, as required, following established policies and procedures
Demonstrate ability to read and understand patient care plans to assist with document collation and test/procedure requisitioning
Maintain patient records and charts. Program Clerical Supports are responsible for contacting patients to advise them of appointment dates.
Schedules and coordinates both internal and external appointments, as per policies, procedures, and protocols, to meet wait times.
Processes requisitions (electronic and/or paper-based) for tests and procedures
Correctly administers the booking
Functions as liaison with other hospitals and community care providers for patient information collation
Transcribe and process physician/Prescriber orders, including medication, laboratory, diagnostic imaging, and treatment orders.
Provide patients with a copy of their scheduled tests and treatment
Verifies patient demographics to prepare the electronic chart
Obtains data from Health Records, DI, Lab, and other departments to complete chart prep for next patient appointment
Chart prep clerk checks upcoming lab orders to ensure all tests ordered were entered and accurate
Performs cross-functional duties, as assigned
Performs other duties consistent with the classification, as assigned
What you bring:
Minimum Grade 12
Medical Terminology Certificate required
Diploma in Medical Office Administration OR evidence of a relevant and related post-secondary diploma from an accredited academic institution preferred
Minimum one (1) year of clerical duties in an acute care health care environment required. Demonstrated current knowledge and skill in the use of medical electronic health record systems. Proficiency with Meditech is preferred.
Current experience in computerized provider/physician order entry (CPOE) is an asset
Proficiency with Microsoft Office preferred
Demonstrates excellence in problem-solving and critical thinking skills
Demonstrated ability to prioritize, multitask, and function effectively (flexible and adaptable) in a busy, changing environment
Demonstrates strong customer service skills, with the ability to communicate effectively using both oral and written formats with patients, families, the public, colleagues, and other members of the inter-professional team
Demonstrated ability to work independently and collaboratively as part of a team
Maintains unit operations by following policies and procedures; reporting needed changes.
Maintains patient confidence and protects hospital operations by keeping information confidential.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a sa
Benefits
Health insuranceDental insuranceFlexible schedule
Additional Information
Job Category: Administrative/Clerical
Hospital Location: Newmarket ON
Job Type: Permanent, Part time
Number of Positions: 1
Union: SEIU CLERICAL
Minimum - Maximum Hourly Rate: $27.45 - $30.10
Why Join Our Team?
A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
Hybrid, virtual, and in-person working environment (where applicable).
Progressive health and dental benefit plans.
HOOPP pension plan with employer and employee premium sharing.
Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.
If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!
Southlake · Newmarket On