Customer Service Coordinator - Distribution Operations

About the role

The Distribution Operations Coordinator supports distribution center activities related to clinical trial operations. This role is responsible for coordinating inventory movements, executing shipments, and resolving customer issues to ensure the accurate and timely delivery of critical healthcare products. You will work closely with warehouse teams, transportation partners, and internal stakeholders to maintain operational efficiency, accuracy, and compliance.

Responsibilities

• Coordinate clinical trial requests, including lot/expiration verification and product quarantine activities using Salesforce
• Monitor inbound inventory and manage outbound shipment execution, including carrier coordination
• Process and release orders to ensure timely and compliant fulfillment
• Research and resolve customer inquiries, including shortages, returns, and credit requests
• Partner with transportation and customer service teams to address shipment issues
• Maintain accurate documentation to support reporting, compliance, and audit requirements

Requirements

• Minimum:
• High school diploma or equivalent
• Strong organizational, problem-solving, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Preferred:
• Experience in supply chain, distribution, or warehouse operations
• Familiarity with Salesforce, SAP, and Microsoft Office
• What Success Looks Like
• Timely and accurate order processing and shipment execution
• Effective resolution of customer and shipment issues
• Strong collaboration across warehouse, transportation, and support teams
• Accurate documentation supporting compliance and audits
• Our Base Pay Range for this position
• $20.78 - $34.63
• McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
• McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
• McKesson job postings are posted on our career site: careers.mckesson.com .
• McKesson is an Equal Opportunity Employer
• Join us at McKesson!

Benefits

Additional Information

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Distribution Operations Coordinator (B3) Schedule: Monday - Friday | 9:30 AM - 6:00 PM Work Type: Full-time | On-site

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