General Manager - Growth & Operations

About the role

Lead the Future Success of Madisons Salary: £45,750-£60,000, plus performance bonus and benefits. Hours: Full-time leadership role Madisons is a premium coaching-led fitness business built around world-class coaching, exceptional member experience and a thriving community. Our ambition is clear: to build one of the UK's leading coaching-led fitness businesses. We are actively preparing to open our second location within the next 12 months and are looking for an exceptional General Manager who wants to play a meaningful role in that journey. This is an opportunity to lead our flagship site while working directly alongside the Founder to develop the systems, people and culture required to support future expansion. For the right person, this role offers a genuine pathway into senior and multi-site leadership as the business grows. Description: As GM, you will have overall responsibility for the performance of the club. You will lead a team of approximately 8-15 people across coaching, sales and operations, while driving membership growth, retention, operational excellence and financial performance. You will be expected to lead from the front, maintain exceptional standards and ensure every member receives an outstanding experience. Alongside the day-to-day leadership of the club, you will work closely with the Founder and senior leadership team on projects that support future growth and expansion. Key Responsibilities Leadership & Team Development Lead, coach and develop a high-performing team Create a culture of accountability, professionalism and continuous improvement Conduct regular one-to-one meetings and performance reviews Support recruitment, onboarding and staff development Develop future leaders within the business Commercial Performance Drive membership growth and retention Support sales performance and conversion targets Build relationships with local businesses and community partners Monitor and improve key business performance indicators Identify opportunities to improve revenue and profitability Member Experience Ensure every member receives a world-class experience Work closely with the Head Coach to improve retention and member satisfaction Monitor and improve NPS and member feedback scores Build strong relationships with members and actively respond to feedback Operations & Financial Performance Ensure the club is consistently clean, safe and exceptionally well presented Oversee operational systems, maintenance and facility standards Support budgeting, forecasting and financial planning Monitor wage costs, operational expenditure and site performance Contribute to the development of systems that can scale across future locations Essential Previous experience as a General Manager, Club Manager, Operations Manager or similar leadership role Experience leading and developing teams of 8-15 people Proven experience improving membership growth, retention, revenue or overall business performance Strong leadership, communication and people-management skills Commercial awareness and confidence working with KPIs and business metrics Excellent organisational and problem-solving ability A genuine passion for health, fitness and personal development Desirable Experience within premium or luxury fitness Experience within boutique fitness or personal training-led businesses Experience within premium hospitality environments P&L ownership and budget management experience Experience supporting growth, expansion or multi-site operations We believe great people deserve great opportunities. As General Manager, you'll be joining Madisons at a pivotal stage of growth. Alongside a competitive salary and bonus structure, you'll have the opportunity to play a meaningful role in shaping the future of the business as we prepare to open our second location. What You'll Receive: Salary of £45,750-£60,000 Performance-related bonus scheme Complimentary Madisons membership 28 days annual leave plus bank holidays Pension scheme Ongoing leadership and professional development Annual personal development budget to support courses, qualifications, books, events and learning opportunities Access to internal and external training programmes Significant autonomy and responsibility within the business Leadership Development & Career Progression This role offers considerably more than the opportunity to manage a single club. You will work directly alongside the Founder and senior team, gaining exposure to the commercial, operational and strategic aspects of growing a premium fitness business. As Madisons expands, you will have the opportunity to contribute to major projects, support future site openings and help develop the systems, standards and people that will underpin our next phase of growth. For the right individual, this role offers a genuine pathway into senior operational and multi-site leadership positions as the company continues to expand. Why This Role Is Different At Madisons, we are building for the future. We are act

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