Customer Service Rep. London Credit Cards- Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis

Responsibilities

• As a valued member of our Contact Centre Team, you will:
• Make people's day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
• Where You'll Work
• Job Requirements
• What You Need to Succeed
• We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.
• High School Diploma or equivalent
• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
• Flexibility, resiliency, and a positive attitude when responding to challenging situations.
• Passion to assist customers in resolving unspoken needs by offering consultative advice
• Ability to work both independently and as part of a team.
• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
• Additional Information
• Start date: August 4, 2026
• Mandatory Training: 12 weeks full time Paid Training, IN PERSON Onsite
• Training schedule: Monday - Friday, 9:00am - 5:00pm
• Training location: 275 Dundas Street, London, Ontario
• Full Time work schedule (after training): 37.5 hours/week, 5 days/week,
• (Candidates must be flexible to work within Business Hours: Monday to Sunday 7am-12am, various start times)
• Part Time: Not Available
• National Occupation Classification (NOC) Code
• 14201 - Banking, insurance and other financial clerks (NOC)
• We're delighted that you're considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
• Colleague Development
• If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You

Additional Information

Work Location: London, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 45,700 - 61,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Department Overview Helping is at the heart of everything we do at our contact centres, and we're proud of the value that we can deliver from 7am EST - 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you'll make a meaningful difference to our business, our customers, and our communities. Job Details London Contact Centre Credit Card Representative

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