Chief of Staff - DMV Chief Operating Officer

About the role

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work This is a repost. Previous applicants are still being considered and do not need to reapply. The position serves as the Chief of Staff to the Chief Operating Officer (COO) of the North Carolina Division of Motor Vehicles, providing strategic coordination and managerial support of the administration of major functions within the DMV during a period of significant transformation. This role has responsibility for key components of the NCDMV Strategic Plan which will establish the Division as a modernized, data-driven, employee-empowered organization committed to customer service excellence. Work is performed independently under the supervision of the DMV Chief Operating Officer and involves organizational development and planning, operational support and problem-solving, project leadership, programmatic and policy review, regulatory compliance, budget analysis, and other related responsibilities as required. This position serves on the NCDMV leadership team and functions as a liaison between NCDMV senior management and the public, Legislators, and other stakeholders. Additional Expectations The following attributes will be helpful in performing the functions of this position: -A strong commitment to customer-focused service delivery -Ability to create a collaborative, employee-empowered work environment -Ability to exercise judgement in establishing, interpreting, and applying policies and procedures -Demonstrated commitment to accountability, data-driven decision-making, and professionalism Knowledge Skills and Abilities/Management Preferences Salary Grade and Salary Range: NC20 $70,478 - $123,336 Management prefers applicants with the following: Knowledge of management principles, process improvement, and problem-solving techniques Demonstrated leadership experience directing others to resolve business problems that affect multiple functions or disciplines Demonstrated ability to prioritize and manage multiple responsibilities in a dynamic work environment Demonstrated ability to communicate complex information to diverse audiences, verbally and in written format Skill in program development, implementation, analysis, and evaluation Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Andriette Dana Clifton Email: DOT-WorkdayJobRecruitment@ncdot.gov