Minimum of 3-5 years of experience in a veterinary office or similar customer service role, with at least 1-2 years in a supervisory or management position.
40 hours a week, rotating weekends
Time will be split: Floor/Admin
Oversee the daily administrative functions of the veterinary office, ensuring a well-organized and efficient workflow.
Supervise, train, and mentor reception staff to ensure high-quality customer service.
Ensure that the office environment remains clean, safe, and welcoming for clients and staff.
Maintain inventory of office supplies and veterinary materials, placing orders as necessary.
Manage office scheduling, including coordinating with the veterinary team to ensure appropriate coverage for appointments and surgeries.
Handle staff scheduling, ensuring proper coverage and compliance with labor laws.
Prepare and distribute internal communications to keep all team members informed about clinic operations and changes.
*This position will oversee operations for both the Bedford and Lowell locations.
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/ .
#SS3
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offPerformance bonusParental leave
Additional Information
We're looking for:
Train, coach, evaluate, and support team members through performance management and team meetings.
Manage staffing schedules, payroll, hiring, onboarding, and employee relations.
Maintain accurate records, inventory control, controlled substances compliance, and hospital policies (DEA/OSHA).
Oversee office workflow, facility maintenance, safety, and revenue reporting.
Support marketing initiatives and represent the hospital at community and industry events.
Ensure exceptional client service by resolving concerns professionally and supporting patient care coordination.
Build and maintain strong vendor relationships to support hospital operations.
Communicate effectively with staff, clients, and veterinary teams while fostering a positive workplace culture.
Perform additional duties as assigned.
Allianceanimalhealth · Bedford, NH