Operations Specialist

About the role

COMPANY STATEMENT: Transportation Insight is a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At Transportation Insight, our team members are motivated to improve our clients, our communities and ourselves every day. We solve challenges that help manufacturers, retailers, and distributors get their products to market in a more cost-effective and efficient manner. By joining the team at Transportation Insight you will be a part of the team that plays a vital role in making sure the business to business and business to consumer marketplace has access to the products they need, when they need them. JOB PURPOSE: This position is an administrative client support role that drives the day to day transportation (freight shipment) operations for our clients. CRITICAL JOB FUNCTIONS: Tracking carrier pick-ups/deliveries and entering data into TMS. Directing the carrier to web portal mechanisms. Reporting variances in times to the client/supervisor. Data entry of shipment information into TMS. Requesting documentation on behalf of clients. Building relationships with clients and vendors. Answering general customer service inquiries related to clients' shipping needs. SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS: Customer service skills Ability to communicate clear and polite Detail orientated Driven to succeed attitude when assisting clients. Data entry - basic computer knowledge (ten key & typing ability), Internet Explorer, Outlook, Excel is a plus - but not a requirement. **MAY PERFORM OTHER DUTIES AS ASSIGNED** JOB REQUIREMENTS: High School Diploma required 2-year college degree preferred 1-3 years of industry experience preferred EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in '@ntgfreight.com' or from 'transportationinsight@myworkday.com.'