Bilingual Customer Service Representative

Responsibilities

• Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner
• Follow established communication scripts and guidelines while adapting your approach to the customer's needs
• Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives
• Recognize and act on opportunities to upsell Miele products and services where appropriate
• Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience
• Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way
• Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance
• Achieve individual and team performance targets, both qualitative and quantitative

Requirements

• Minimum 2 years of customer service experience; call centre experience is an asset
• Bilingual in English and French (Fluent in verbal and written)
• Strong professional attitude with an excellent attendance record
• Proficient computer skills, including Microsoft Word, Excel, and Outlook

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Company Intel

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