Airtron · Austin, TXPrepare for this interview
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Job Description: Job Summary: The Retail Sales and Service Supervisor is a key member of the Division Leadership team, responsible for the daily operations for technicians and retail business. The Retail Sales and Service Supervisor is tasked with assisting with growth in the Retail Service business and increasing customer satisfaction, while continuing a strong focus on safety. Essential Duties/Responsibilities*: Leads and develops service technicians Provides leadership, training and coaching to ensure optimal performance of the Retail Service team Promptly addresses performance issues Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times Meets or exceeds gross profit and consumer budgets; tracks progress monthly Provides regular performance updates to management Setting work priorities and evaluating workloads and schedules to maximize production. Ensure materials and equipment are ordered and distributed for scheduled jobs. Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork Reviews invoices/paperwork submitted by field personnel daily to ensure all necessary information is recorded neatly and accurately Ensures team promptly completes all required training Assures all work performed in the field and in the office meets the highest quality standards Ensures that all permits are pulled and inspected as local code requires (as needed) Protects the company's assets; monitors how trucks, tools and inventory are handled Responsible for effective hiring of all new team members and maintains adequate team staffing Continually searches for ways to improve process and operations Ensure materials and equipment are ordered and distributed for scheduled jobs. Follows all company policies and procedures, including but not limited to safety - Other duties as assigned * Duties may vary by location. Minimum Requirements: High school diploma or GED equivalent; experience may be substituted for education 5+ years HVAC or related experience 5+ years Sales experience 3+ years experience leading a team Computer competency is required, including experience with Microsoft Excel, Word, and Outlook Ensure materials and equipment are ordered and distributed for scheduled jobs. Must be able to communicate in English effectively, both verbally and in writing. Excellent verbal and written communication skills. Valid driver's license required. Ability to work overtime with little notice ; weekends hours may occasionally be required.
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