Facilitate learning programs for professional/behavioral and managerial development.
Drive high levels of learning engagement through experiential, discussion-led facilitation.
Coach internal facilitators and enable faculty readiness when required
Continuously refine facilitation approaches based on participant feedback and business needs.
Program Deployment & End-to-End Management
Own the entire program lifecycle: Needs analysis, design & deployment, pilot and rollout, measurement and optimization
Building communication and marketing materials related to program implementation.
Manage multiple learning programs simultaneously with strong governance and execution rigor.
Coordinate with internal teams (HRBPs, SMEs, business leaders) and external vendors/partners.
Ensure timely delivery, quality standards and cost optimization.
Stakeholder & Vendor Management
Build strong relationships with senior stakeholders and HR partners
Present learning proposals, progress updates, and impact reports to leadership
Manage external vendors, facilitators and content partners for delivery and development
Ensure alignment between stakeholders, vendors and internal teams.
Measurement, Impact & Continuous Improvement
Define success metrics aligned to business outcomes (behavior change, performance improvement)
Measure program effectiveness using feedback assessments and impact evaluation frameworks.
Use insights and data to continuously enhance learning solutions
Document best practices and create reusable learning frameworks.
Key Skills & Competencies
Technical/Functional Skills
Strong expertise in -
Facilitation (in person & virtual)
Instructional design & content development
Program & Project management
Experience in deploying:
Professional and managerial development programs
Large scale learning interventions and long-tenured learning programs
Familiarity with Workday/LMS/LXP platforms and digital learning ecosystems
Ability to create compelling learning narratives and solutioning proposals.
Behavioral competencies
Business acumen and consultative mindset
Strong stakeholder influencing skills
Excellent communication and presentation skills
High ownership, accountability, and execution discipline
Ability to work in ambiguity and manage multiple priorities
Creative problem solving and solution orientation
Education & Experience
Post Graduate qualification in HR, Organizational Development, Learning & Development, Psychology, or related fields preferred.
6 - 10 years of experience in Learning & Development with: Significant
Benefits
Health insurance
Additional Information
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
Role Name : Program Manager - L&D
Reports into : Program Leader - L&D
Management Level : 6I
Location : Tikri
Shift : 11am - 8pm
Mode : Hybrid
Role Summary
The Program Manager - Learning & Development would design, develop, deploy, and manage end - to - end learning programs aligned with business priorities. This role requires a strong blend of facilitation expertise, instructional design capability, program governance, and business solutioning. The incumbent will act as a strategic partner to stakeholders, translating business challenges into impactful learning and capability solutions.
R1rcm · Gurugram, India