Additional Information
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary: Diligence Quality Control III (Full-Time) focused on controlling a high quality product, coaching and improving front to back knowledge and acting as go to subject matter expert for specialist topics.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responsible for the Quality Control examination of loan reviews completed by Loan Review Analysts.
Provide real time feedback to Loan Review Analysts pertaining to errors and determining corrective actions.
Ensure regulatory compliance for loans reviewed.
Identify trends of errors and escalate to management/legal.
Develop deep understanding of specific client guidelines.
Handle escalated and countered client conditions with minimal guidance.
Assists with loan review system testing and enhancement.
Acts as a subject matter expert on particular topics for Loan Review Analysts and other QCs, assisting with problem solving, issue resolution and loan review guidance.
Provides guidance on daily matters, such as, questions regarding Underwriting Guidelines or Compliance questions relating to TRID, Reg X, TILA or others to QCs and LRAs.
Maintains high level of confidentiality to protect privacy rights.
Adheres to internal controls to reduce errors and customer complaints.
Responsive to internal and external customers' needs in a timely, accurate and professional manner.
Run QC the QC control checks in addition to Loan Review Analyst QC checks.
Review and enhance procedures and address issues that may hinder accuracy, timeliness and or deadlines.
Provides coaching and training to staff to ensure company and department goals and key performance indicators (KPIs) are met.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
Maintains a current knowledge of underwriting guidelines, investor guidelines, regulatory compliance and TRID practices.
Minimum 5-7 years mortgage underwriting and mortgage quality control within the origination or due diligence space.
Strong understanding of condition clearing processes and their impact on loan grades.
Good understanding of the credit rating agency requirements.
Good knowledge of USPAP standards, supplemental valuation products and reconciliation.
Ability to produce underwriting reports, analyze results, identify issues and take corrective actions.
Experienced with reading, analyzing and understanding various loan servicer pay histories and servicing documentation.
Developing leadership skills with the ability and experience to manage people.
Effectiveness as a team player.
Ability to easily prioritize job duties according to the needs of the company.
Strong sense of professionalism and positivity.
Excellent oral and written communication skills.
Ability to develop rapport with all levels of associates and establish credibility.
Excellent listening skills and the ability to use good judgment.
Strong interpersonal/relationship building skills.
Problem solving and decision making ability.
Ability to produce quality work.
Ability to think and solve problems strategically.
Strong analytical and organizational skills.
Excellent attention to detail.
Ability to multi-task and consistently meet multiple deadlines.
Education/Experience:
Minimum 5-7 years' experience with emphasis on non-agency underwriting and QC desired.
Experience in second level reviews; escalations and performance management required. Bachelor's degree preferred.
Computer Skills:
Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).
Previous experience with mortgage due diligence software, Andor, MSP, Black Knight/LPS and Fiserv preferred.
Why Selene?
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