Lead modernization of IT Service Management processes, transforming manual workflows into automated, scalable, AI‑assisted service operations
Implement AI‑driven capabilities across ITSM, including intelligent routing, predictive analytics, automated remediation, and service health insights
Architect, operationalize, and maintain Attribute‑Based Access Controls (ABAC) across enterprise systems Utilize Sentris for ABAC policy authoring and enforcement,ensuring accurate application of attributes across classifications, roles, and mission environments
Integrate Sentris with the Security Database of Record, managing synchronization pipelines to maintain authoritative identity and attribute data across the enterprise
Provide leadership, mentorship, and technical oversight to cloud and IT operations engineers
Maintain comprehensive documentation, runbooks, and operational standards to support continuity and audit requirements
Collaborate closely with cybersecurity, engineering, and mission teams to support secure enterprise operations
Promote automation-first operations, leveraging infrastructure-as-code (IaC), CI/CD, Power Platform, scripting, and AI-driven orchestration
Lead cloud operations supporting Azure infrastructure, identity services, virtual desktop environments, and mission‑critical workloads
Here's What You Need
Extensive experience in cloud operations, enterprise ITSM, and service automation
Experience integrating identity systems with a Security Database of Record and maintaining attribute synchronization workflows
Experience managing PL-3 environments across AVDs, Office tools, Exchange, SharePoint, and enterprise file services
Experience designing, implementing, and supporting enterprise ITSM processes leveraging modern ITSM platforms to enable automation, scalable service delivery, and operational excellence
Experience with automation of Infrastructure (IaC-Infrastructure as Code) Experience with Azure Cloud, Windows Server, SQL Server, PowerShell scripting, and virtualization
Possess a DoD 8570/8140 Certification
Bonus Points If You Have
Hands-on experience implementing ABAC, including Sentris configuration, ABAC policy lifecycle management, attribute ingestion, and system integration
Experience designing, implementing, and supporting enterprise ITSM processes leveraging Jira Service Management to enable automation, scalable service delivery, and operational excellence
Demonstrated ability to manage Azure subscriptions and resources, including end‑to‑end lifecycle management, cost optimization, governance controls, and compliance alignment
Strong understanding of Azure Virtual Networks, subnet design, firewall rules, routing, VPN/ExpressRoute connectivity,NSGs, and secure network architectures supporting PL‑3 and mission systems
Familiarity with enterprise monitoring and analytics such as Azure Monitor, Log Analytics,and Kusto Query Language (KQL) for operational insight and troubleshooting Certs in relevant technical areas
Eligibility requirements:
US Citizen
Valid US Passport
Active TS/SCI
As required by local law, Accenture Federal Services provides reasonable ranges of co
Benefits
Health insurancePerformance bonus
Additional Information
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
Job Description
We are seeking a skilled and collaborative Cloud & IT Operations Lead to drive modernization and automation across our enterprise IT Service Management (ITSM) ecosystem. This role is responsible for advancing service delivery, improving operational efficiency, and integrating AI‑enabled capabilities while overseeing Azure cloud operations and secure access governance. The ideal candidate will bring extensive expertise in Azure platforms, process automation, Protection Level‑3(PL‑3) environments, STIG‑based configuration, JSIG‑compliant operational environments, and high‑quality operational support within a dynamic, mission‑focused setting.
Accenturefederalservices · Lorton, VA