Utilize Salesforce to log inquiries, provide updates, generate tickets, and ensure timely resolution and closure
Manage work‑in‑progress (WIP) cases and proactively communicate status updates to customers
Maintain end‑to‑end (E2E) ownership and accountability for assigned cases
Coordinate case handoffs to other HR Operations teams as required to ensure effective resolution
Build and maintain strong relationships with third‑party service providers
Ensure adherence to established KPIs and SLAs
Foster effective partnerships with internal U.S. business stakeholders and external parties, escalating complex issues to Senior Payroll Analysts or Tier 3 teams when necessary
Liaise with HR Advice, employees, and line managers to resolve inquiries and cases efficiently
Ensure strict compliance with financial controls and data privacy requirements to mitigate business risk in a high‑value payroll environment
Contribute to the overall strategy, direction, and continuous improvement of HR Operations
Demonstrate strong problem‑solving, change management, and communication capabilities
Effectively manage multiple priorities and competing demands
Promote a culture of innovation, Enterprise First behaviours, and continuous improvement
Share best practices, support service improvement initiatives, and enhance service delivery
Operate effectively in a global, virtual environment, engaging key stakeholders
Conduct audits, review audit reports, and escalate risks or concerns as appropriate
What you bring
With relevant experience in HR Payroll operations
Willing to work under a fixed‑term contract arrangement
Strong English communication skills, both written and verbal
Prior experience in a Shared Services, Business Operations, or HR Payroll Services environment, preferably within a multinational organization, is an advantage
Proficient in MS Excel, Access, Word, and Outlook, with strong working knowledge of SAP
Experience in Payroll Accounting with a solid understanding of applicable tax laws and regulations
Strong analytical, organizational, and time management skills
Ability to influence stakeholders through effective communication and provide constructive challenge when appropriate
Capable of handling complex and confidential cases independently, exercising sound judgment with minimal supervision
Demonstrates an operational excellence mindset, including KPI monitoring and continuous improvement initiatives
Ability to evaluate, recommend, and implement new or existing processes and controls
Proven capability to manage multiple international stakeholders and navigate sensitive or challenging discussions
Able to perform effectively under pressure, prioritize tasks, and deliver high‑quality outputs within deadlines
Comfortable working in a fast‑paced environment with a diverse range of stakeholders in terms of seniority, location, and function
Willing to work night shifts aligned to U.S. Payroll operations and observe U.S. holidays
-
Benefits
Progress as a person as we work on the energy transition together.Continuously grow the transferable skills you need to get ahead.Work at the forefront of technology, trends, and practices.Collaborate with experienced colleagues with unique expertise.Achieve your balance in a values-led culture that encourages you to be the best version of yourself.Benefit from flexible working hours, and the possibility of remote/mobile working.Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are among the best in the world.Vision insuranceRemote work optionsFlexible schedule
Additional Information
, Philippines
Job Family Group:
Human Resources Jobs
Worker Type:
Regular (FTC) (Fixed Term)
Posting Start Date:
May 15, 2026
Business Unit:
Human Resources
Experience Level:
Early Careers
Job Description:
What's the role
As Payroll Support Advisor you will be responsible for executing business assurance activities and ensuring ongoing SOX/FCM compliance across both global and local processes. You will be involved the execution of local HR processes in accordance with established policies and procedures, ensuring high‑quality data management in Shell People and accurate documentation, while providing ongoing support to employees and line managers.
The role works closely with Americas Payroll Operations in a collaborative team environment to meet payroll and tax processing and reporting deadlines. It also partners with HR Operations and supports special projects as required. This is a full‑time role with set working hours and requires overtime during peak processing periods.
Shell · Dela Rosa - Street Office