The Assistant Director works closely with platform supporting vendors and internal DolT personnel to ensure that all platforms are correctly awarding and disbursing aid as well as ensuring that all reconciliation processes are completed on an ongoing basis.
This role also has the overall responsibility for identifying issues and challenges proactively and then working internally and externally to address the issues to ensure students do not face unnecessary challenges associated with the award and disbursement of aid.
DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Management of SAP process.
Supervision and direction of operations team.
Monitor Jobs and Job sets.
Daily management of financial aid award and disbursement system(s)
Consistent review and validation of set-up used to award and disburse financial aid.
First point-of-contact to ensure accurate and timely implementation of updated/upgraded CS releases and maintenance programs to the financial aid awarding system(s).
Works collaboratively with external vendors and internal partners to identify and resolve all financial aid system/platform bugs.
Ensures that reconciliation of all aid is completed on a consistent basis to ensure that all aid are timely disbursed.
Requirements
Bachelor's degree.
At least two years of experience working in a post-secondary financial aid program.
Experience with Peoplesoft, EdConnect, COD, ELM, MS Office and other reporting tools
Experience with student lifecycle and financial aid practices
Ability to understand technical specification documentation
Ability to convert functional requirements into technical tasks
Data analysis and troubleshooting abilities
Ability to juggle different assignments with competing priorities
Strong oral and written skills are essential
Self-starter, high energy and goal oriented
Excellent organizational, communication, personal relationship and meeting management skills
Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow-through and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
May require evenings or weekend work.
Project management experience preferred.
Additional Job Information:
The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations
Benefits
Dental insuranceVision insurance
Additional Information
Job Posting:
JR101684 Assistant Director of Financial Aid Operations (Open) Department:
Financial Aid, PM Position Type:
Regular Open Date:
03-08-2026 Close Date:
$80,000 - $90,000
Job Description:
Marylandconnect · Bowie State University