Experienced in senior level leadership and people management across multiple locations, with a history of fostering successful teams
Creative problem solver
Highly adaptable and comfortable working in, and through, ambiguity and change.
Self-starter, results oriented, and highly motivated great teammate who can work both independently and multi-functionally
Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality
Demonstrated understanding for the complex and ever-changing regulatory environment
International exposure and ability to work with a variety of cultures and perspectives
Strategic problem solver, solves problems beyond daily business operations, develops a clear vision for the business, and takes a long-term view
Strong operations efficiency orientation (process, costing, etc.) and ability to effectively manage ongoing operations within budget targets while finding opportunities for ongoing efficiency
Strong business insight, understanding of the business
Creative, proactive and pragmatic
When you join our team:
We'll empower you to learn and grow
Benefits
Vision insurance
Additional Information
Assistant Vice President is responsible for the Group Function Technology (GFT) team that provides end-to-end technology support for operations and delivery for global business partners in our People (HR) and Communications organizations. This role offers a unique opportunity to shape and drive the IT strategy and vision, significantly contributing to our mission of continuously enhancing the colleague's experience.
The AVP will lead innovation through the development and implementation of global technology strategies, overseeing technology integration and solution delivery to enhance operational efficiency. As the primary liaison for technology services, the candidate will ensure seamless communication and project governance, while managing vendor relationships to uphold service excellence.
This position provides a platform for professional growth through leadership in advanced technology operations and collaboration with senior leaders, enhancing business value and supporting strategic decision-making through analytics and automation.
Position Responsibilities:
Heading the People and Communications technology programs at Manulife John Hancock, providing groundbreaking insights and nurturing an encouraging partnership with GFT.
Handling all technology delivery and operational roles, services, and budgets within GFT, ensuring that the vision aligns with business goals globally and operates within budget targets.
Your role includes supporting compliance with the risk and security standards and developing a comprehensive talent strategy to nurture IT professionals and GFT culture.
Focus on continuous improvement through optimization efficiencies, migrating to application architecture standards, and implementing a strategic vendor management plan.
Required Qualifications:
BS/BA or equivalent experience in Computer Science, Computer Information Systems, Management Information Systems or related field
At least 5-7 years of expanding responsibility and experience in product ownership and leading systems initiatives for group functions business stakeholders
Effective collaboration with customers, vendors, partners and team members at all organization levels
Experience in crafting and building domain-specific solutions with an ability to complete rapid prototyping or proof of concept pilots, using AI or other new technologies
Experience in defining and implementing Safe Agile Continuous Delivery framework or similar framework to effectively complete project delivery
Direct experience supporting operational teams and service management to achieve operational SLA's
Understanding of key industry control frameworks and practices such as ITIL, COSO, COBIT, etc.
Broad knowledge and understanding of systems architecture, infrastructure security and applications
Ability to interpret and understand Technology Risk policies and standards as well as Internal Audit practices and processes
In-depth technical understanding of enterprise computing solutions encompassing cloud hosting, SaaS models, and oversight responsibilities
Drive AI enablement and governance across People and Communications platforms, ensuring responsible use, regulatory compliance, and delivery of measurable business value through automation and advanced analytics.
Demonstrate proactive business judgment and decision-making skills to consistently provide sound and effective business decisions
Proven interpersonal skills: two-way communications skills (oral and written), ability to build relationships, engage and influence at all levels of the organization, work with a diverse internal customer base, interact in ways that gain acceptance and commitment and resolve conflicts
Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously
Manulife · Toronto, On, Canada