Managing a caseload of disrepair and damp/mould cases from start to finish
Coordinating surveyor and contractor diaries to ensure timely inspections and repairs
Acting as a key contact for customers, providing clear updates and support
Recording and analysing data to identify trends and property issues
Preparing reports and insights for senior management
Supporting early intervention strategies to reduce disrepair claims
Collaborating with internal teams and external partners
Salary
The spot salary is £28,971 per annum, pro rata. If you're still developing your skills, you may start 5% or 10% below this, with clear support to progress.
About you
Experience with housing disrepair and/or damp and mould cases
Intermediate Excel skills, including tracking and analysing data
Strong stakeholder engagement and relationship-building skills
High attention to detail and accuracy
Ability to learn new CRM systems and processes quickly
Strong written and verbal communication skills
Commitment to excellent customer service
Interviews
Stage 1: A Place to Connect - Teams interview with the hiring manager (ongoing)
Stage 2: A Place to Show Your Strengths - role-related assessment and behavioural interview, plus a Congruity Questionnaire (planned for 19th June in Peterborough)
Successful candidates will be required to complete DBS and social media checks.
A place to build a future
We offer opportunities to grow, develop new skills and thrive in a collaborative environment where your ideas matter.
Benefits include:
28 days holiday plus bank holidays, birthday leave and option to buy more
Health and wellbeing support including cash health plan, online GP and gym discounts
Financial perks including salary sacrifice schemes and discounts
Pension schemes and life assurance (3x salary)
Family-friendly policies and flexible working
Career development including leadership programmes and apprenticeships
We're committed to inclusion and creating a workplace where everyone feels valued and able to thrive. Our recruitment process is accessible, and we'll support any reasonable adjustments you need.
Please note: Applicants must have the right to work in the UK. We do not hold a sponsorship licence. Roles may close early due to high application volumes.
Apply now to make a positive difference.
REF-228 845
Additional Information
A place to drive change
Location : Hybrid, Peterborough, 1-2 days in the office including Thursdays
Salary : £28,971 per annum, pro rata
Contract : 3 month fixed term, 35 hours per week, Monday - Friday 9am to 5pm
We're on a journey of transformation, finding new ways to provide families with affordable, sustainable and safe homes. We're innovating for our customers while creating a thriving, supportive workplace.
We're a passionate, dedicated team driving positive change, and we're looking for creative, driven people to join us. If you want to be part of transformation and help shape our future, there's never been a better time to join.
Make a real impact where it matters most
At Accent, we're committed to providing safe, high-quality homes. We're looking for a proactive, detail-driven Disrepair Administrator to join our Disrepair, Damp & Mould team.
This is a vital role where you'll help improve living conditions and prevent issues from escalating. You'll manage complex cases, coordinate activity behind the scenes and deliver excellent customer service.
Working with surveyors, contractors and internal teams, you'll ensure cases are handled efficiently, data is accurate and customers receive timely updates and support.
Accent Housing · Peterborough