Consistently provide professional, friendly, and engaging service to all guests.
Take food and beverage orders accurately and deliver items promptly and efficiently.
Maintain thorough knowledge of all menu items, including ingredients and preparation methods, to assist with menu selections and dietary requirements.
Anticipate guest needs, personalize service, and create a welcoming dining environment.
Handle guest concerns or feedback in a calm, courteous, and professional manner.
Food & Beverage Service
Ensure proper sequence of service is followed in accordance with hotel standards.
Serve food and beverages with attention to detail, presentation, and timing.
Maintain cleanliness and organization of tables, service stations, and dining areas.
Work collaboratively with kitchen and bar teams to ensure seamless service delivery.
Operational Excellence
Accurately maintain guest checks/folios using the point-of-sale (POS) system.
Ensure proper cash handling and completion of tip-outs to supporting team members.
Identify opportunities to upsell menu items to enhance the guest experience.
Complete opening, closing, and side duties efficiently and according to standards.
Maintain a clean, organized, and well-stocked service environment.
Team Collaboration
Work closely with Food & Beverage colleagues and supervisors to support smooth daily operations.
Communicate effectively with team members to ensure timely and accurate service.
Contribute to a positive and professional team environment.
Participate in training sessions and continuous improvement initiatives.
Safety & Compliance
Follow all health, safety, and sanitation policies when handling food and beverages.
Ensure responsible service of alcohol in accordance with provincial regulations.
Adhere to all hotel policies, procedures, and service standards.
What will you bring to this role?
Minimum two years of serving experience in a comparable restaurant or hospitality environment
Valid ProServe certification required
Strong knowledge of food and beverage offerings, including wine, wine pairings, cocktails, spirits, and liquors
Previous point-of-sale (POS) system experience is an asset
Excellent communication, organizational, and interpersonal skills
Proven ability to multitask, take initiative, and problem-solve in a fast-paced environment
Highly responsible, reliable, and detail-oriented
Ability to work cohesively as part of a team
Flexibility to work various shifts, including breakfast, lunch, and dinner
Embrace the company brand promise and luxury in your role and in all your interactions
Foster an inclusive environment where every individual feels valued and respected
Physical Requirements
Ability to stand and walk for extended periods throughout the shift in a fast-paced restaurant environment
Frequent lifting and carrying of trays, plates, and service items
Ability to maneuver safely and efficiently throughout the restaurant and hotel while carrying multiple items
Physical stamina and dexterity required to maintain service standards during peak periods
Employee Benefits:
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Integrity:
We build trust through mutual respect and being authentic.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team..
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodat
Benefits
Health insuranceEquity / stock options
Additional Information
We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Server. The Server plays a key role in delivering exceptional dining experiences by providing professional, attentive, and knowledgeable food and beverage service. This role is responsible for ensuring guests receive efficient, personalized service while maintaining the highest standards of hospitality, quality, and presentation.
Accorhotel · Calgary, Canada