Oversee billing, cash application, collections, and dispute management teams.
Ensure accurate and timely invoice generation in compliance with contractual terms.
Monitor daily cash posting and unapplied cash resolution.
Drive collections strategy to reduce DSO and improve aging buckets.
Review credit limits and approve credit risk decisions within authority.
Cash Flow & Performance Management
Own KPIs including: DSO (Days Sales Outstanding)
Aging >90 days
Bad debt reserves
Billing accuracy rate
Prepare monthly AR reporting and executive dashboards.
Identify trends impacting cash flow and implement corrective actions.
Process Improvement & Automation
Lead automation initiatives (invoice delivery automation, EDI, portal integrations).
Align with Billing Director and Collections Leadership on Standardized global billing and collections processes.
Partner with IT on ERP enhancements (Peoplesoft, High Radius, Power BI)
Support system integrations during acquisitions.
Cross-Functional Collaboration
Partner with Sales on contract review, customer onboarding and collection activities
Work with Legal on dispute escalations and contractual compliance.
Support integration of new business units into O2C framework.
Risk & Compliance
Ensure SOX/internal control compliance for I2C Processes
Monitor write-offs and approve within delegation of authority.
Maintain audit-ready documentation.
Team Leadership & Development
Lead, mentor, and develop billing, collections, and cash application teams.
Align with Leadership teams to set annual goals aligned with corporate objectives.
Conduct performance reviews and succession planning.
Foster a culture of accountability and continuous improvement
Impact You'll Make:
Requirements
Bachelor's degree in finance, Accounting, or related field.
5-8+ years of progressive experience in Invoice-to-Cash or Accounts Receivable (Cash applications, Collections AND Billing)
4- 5 years of leadership experience.
Strong knowledge of ERP systems (PeopleSoft)
Proven track record improving DSO and cash flow.
Experience with process automation and system implementations.
Strong analytical, communication, and stakeholder management skills.
Experience in global/shared service environments.
Advanced Excel / BI tools (Power BI, Tableau).
USA B1/B2 Visa
Acquisition integration experience.
Six Sigma or Lean certification.
Key Competencies
Leadership
Stakeholder Management
Process Improvement Orientation
Analytical and Data-Driven
Detail-Oriented and Execution-Focused
Communication and Influence
Ability to Work Independently
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Manager I, Shared Services
Benefits
Remote work options
Additional Information
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The Invoice-to-Cash (I2C) Manager is responsible for leading the end-to-end order-to-cash cycle, including billing, cash application, collections, dispute resolution, and credit management. This role ensures timely and accurate invoicing, optimized cash flow, minimized bad debt exposure, and strong cross-functional alignment with Sales, Operations, and Customer Success.
The I2C Manager drives process improvements, automation initiatives, KPI performance (DSO, aging), and compliance while maintaining a strong customer experience focus.
Transunion · Lagunilla DE Heredia